Asked to own ITIL? You need this book
Asked to fund, approve or own ITIL? Read this book
Not sure about releasing the money or taking on the accountability? Read this book
Owning ITIL® is essential reading for all decision makers (IT-literate or not) who are presented with an ITIL proposal or asked to oversee an ITIL project, or who find something called “ITIL” or “Service Management” in their budget.
This book tells you what the ITIL industry won’t.
Get the other side of the ITIL story - ensure you have a balanced picture before making any decisions.
As the ITIL projects proliferate, this book is for the executives who must fund them or manage them.
The book explains, in lay-manager’s terms, what ITIL is. It reveals what ITIL is good for, what it is bad at, what to expect from it. It describes how to ensure an ITIL project succeeds, what to look for in the business case, and how to measure the results.
It does these things in business terms, written by an independent and critical observer.
Read the book to get an understanding of ITIL and a context for the recommendations.
Or just read the 101 recommendations which have been picked out for your convenience.
The busiest managers can use the four checklists at the back as ITIL survival tools.
Do you lack objective information to help assess the request?
Feel like all the information you are getting is vendor hype?
Read this book
The IT Skeptic writes a heavily-read blog that takes a critical view of any hype and silliness in IT.
ITIL is a Good Thing, when approached sensibly. This book is the antidote to the vendor/analyst/consultant KoolAid - get the facts and the other side of opinion about ITIL.
Learn what to ask, what to expect, what to require, and when to say no.
Owning ITIL® is available now shipped to you direct, for US$34.95 +p&p - click here.
Made in New Zealand 
