| Blog entry | The Pillars of ITIL | skeptic | 2 | 11 years 11 weeks ago |
| Blog entry | ITIL V3 Foundations effectively put on hold until May 2009? | skeptic | 14 | 11 years 11 weeks ago |
| Blog entry | Why is Project Management almost invisible in ITIL V3? | skeptic | 16 | 11 years 11 weeks ago |
| Blog entry | The itSMF website misses basic information | skeptic | 12 | 11 years 11 weeks ago |
| Blog entry | Updated terms and conditions for this site | skeptic | 0 | 11 years 11 weeks ago |
| Blog entry | SLAs that promise a resolution time are like firemen promising to put a fire out | skeptic | 17 | 11 years 11 weeks ago |
| Blog entry | Use SLA response metrics that matter | skeptic | 4 | 11 years 11 weeks ago |
| Blog entry | repeatable process | skeptic | 36 | 11 years 11 weeks ago |
| Blog entry | The word all consultants and writers should avoid: "must" | skeptic | 5 | 11 years 11 weeks ago |
| Blog entry | Delivery of COBIT User's Guide for Service Managers is slipping waiting on ITIL approval? | skeptic | 1 | 11 years 11 weeks ago |
| Blog entry | OGC rebranding comes apart, so to speak | skeptic | 3 | 11 years 11 weeks ago |
| BOKKE | Problem management process graph is wrong | mbuzina | 6 | 11 years 11 weeks ago |
| Blog entry | CMDBf ...um...explained | skeptic | 3 | 11 years 12 weeks ago |
| Blog entry | Incidents overwhelm problems | skeptic | 8 | 11 years 12 weeks ago |
| Blog entry | Blog SLA change and service interruption | skeptic | 1 | 11 years 12 weeks ago |
| Blog entry | Real ITSM group on LinkedIn | skeptic | 0 | 11 years 12 weeks ago |
| Blog entry | The IT Swami's Predictions for 2009 and ITSM in Recession | skeptic | 3 | 11 years 12 weeks ago |
| Blog entry | The Rise of Governance and Assurance | skeptic | 0 | 11 years 12 weeks ago |
| Blog entry | Beetil: a new entrant in the ITSM/ITIL SaaS tools market | skeptic | 1 | 11 years 13 weeks ago |
| Blog entry | Contingency planning | skeptic | 2 | 11 years 13 weeks ago |
| Blog entry | the world of ITIL V3 certification and training | skeptic | 2 | 11 years 13 weeks ago |
| Blog entry | Who are the mysterious ITIL Qualifications Board? | skeptic | 5 | 11 years 13 weeks ago |
| Blog entry | Crap Factoid Alert: "Two-thirds of companies around the globe are using ITIL" | skeptic | 5 | 11 years 13 weeks ago |
| Blog entry | How much good user feedback is lost by the Service Desk? | skeptic | 5 | 11 years 13 weeks ago |
| Blog entry | Nicholas Carr and the demise of journalism | skeptic | 3 | 11 years 13 weeks ago |