ITIL

The IT Infrastructure Library

Just how does itSMF involve the members?

Submitted by skeptic on Sat, 2008-06-28 22:58

Just how does itSMF involve the members? What does itSMF International do for international communications? How did the ITIL Qualifications Board survey the ITIL "community"?

I'm using ITIL V3 Service Transition and Service Operation the most

Submitted by skeptic on Sun, 2008-06-22 12:12
The IT Skeptic asked a while ago about which books folk use most. I looked at my ITIL books and I can see I'm using ITIL V3 Service Transition and Service Operation most, based on the highly scientific metric of page markers and dog-ears.

ITIL V3: where's the portal? - The IT Skeptic

Submitted by skeptic on Thu, 2008-06-19 09:28
3:58 minutes (1.6 MB)

A podcast of the original postITIL V3: where's the portal?
Long ago in a time far away, OGC promised an ITIL Live™ Portal to augment the impending new ITIL V3. "It's coming..."

ITIL V3: where's the portal?

Submitted by skeptic on Thu, 2008-06-19 00:41

This post has been podcast
Long ago in a time far away, OGC promised an ITIL Live™ Portal to augment the impending new ITIL V3. "It's coming..."

Review: Foundations of ITSM - The IT Skeptic

Submitted by skeptic on Sun, 2008-06-15 09:39
7:06 minutes (2.86 MB)

A podcast of the original article An IT Skeptic book review: Foundations of ITSM based on ITIL V3

Can the five core ITIL V3 books be compressed into one without significant loss of content? Yes it would seem so

ITIL is a useful reference model but not an implementation model

Submitted by skeptic on Sun, 2008-06-15 09:08

The world has forgotten the ITIL principle of "adopt and adapt". And ITIL suffers as a result.

How to win your ITIL business case

Submitted by skeptic on Sun, 2008-06-15 02:55

We have been discussing ITIL busines cases. In a previous post we talked about presenting any business case strategically. In this final post we apply that to ITIL.

Make sure the way the case is explained does these things:

Risk Management - the lost process of ITIL V3

Submitted by skeptic on Fri, 2008-06-13 06:29

Is Risk Management the "lost process" of ITIL V3?

Crap Factoid Alert: "ITIL is non-proprietary"

Submitted by skeptic on Tue, 2008-06-10 21:43

Please everybody look up "proprietary" in the dictionary and understand that ITIL is proprietary. I can't believe that every single ITIL vendor is illiterate, so I have to think they are spreading a Crap Factoid. And boy! how it is spreading!

Weaknesses of ITIL business cases

Submitted by skeptic on Mon, 2008-06-09 09:09

In previous posts we have been looking at ITIL business cases. The last one looked for the strong arguments for ITIL. There are some common weaknesses.

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