ITIL

The IT Infrastructure Library

Is ITIL Version 3 "Strategy Generation" a mystery process?

Submitted by skeptic on Tue, 2007-12-04 08:57

Perhaps readers can help out one of your fellows who is stuck on the ITIL Version 3 process "Strategy Generation".

Five reasons ITIL Version 3 is not "Best Practice"

Submitted by skeptic on Thu, 2007-11-29 07:32

Over a year ago, the IT Skeptic argued that ITIL is not best practice. Now Version 3 is upon us, has anything changed?

Great myths of ITIL #1: "You can't manage what you can't measure".

Submitted by skeptic on Sun, 2007-11-25 09:06

"You can't manage what you can't measure". Who on earth came up with that one? One of my big concerns about the application of ITIL is it's emphasis on KPIs. Useful but dangerous.

itSMF publish their list of ITIL Version 3 processes

Submitted by skeptic on Thu, 2007-11-15 08:24

We had some interesting discussion of how many processes there actually are in version 3. OGC are coy about this in the books. Now itSMF has published a free downloadble booklet, and it has a list of ITIL Version3 processes. And what is the itSMF's count of processes?

The role vendors play in the ITIL community

Submitted by skeptic on Sun, 2007-11-11 00:08

I agree with a recent comment about vendors being an essential part of the ITIL community. I have defended their presence and influence before. But we lack the governance to ensure that presence is a healthy one.

Malcolm Fry swaps sides

Submitted by skeptic on Sat, 2007-11-10 15:01

Malcolm Fry, who has been BMC's ITIL "thought leader" since they acquired Remedy, is billed at the 2008 HDI conference as "Executive Consultant to CA". Seems he's been over to the dark side for a little while. Well well well. I wonder what Beemer think about that.

When will ITIL wake up that Service Desk is about Requests not Incidents?

Submitted by skeptic on Fri, 2007-11-02 10:39

Call, contact, request, incident, issue, task, ticket, job - they are all the same thing really. The latest one I heard was the "case". They are all requests of one form or another. The incident is just a request that it be fixed. What is it about ITIL and its fixation with the Incident?

APMG look set for some spectacular acrobatics over ITIL accreditation

Submitted by skeptic on Mon, 2007-10-29 08:55

Further to the spot of bother APMG find themselves in with their "accreditation auditors" the UKAS, investigation reveals the suspension is a fact.

This blog is (currently) ITIL-centric, so most readers will be interested that I believe ITIL is not covered by the suspension.

The ITIL syllabus is rubbish because the world doesn't care about quality

Submitted by skeptic on Fri, 2007-10-26 09:28

The ITIL Version 3 Foundation syllabus is attacked as a joke: far too much content jammed into a timeframe compressed to meet marketing imperatives, jamming up to 25 in a room, covering topics of little relevance to the attendees and too lightly to be of any use anyway. Why? Because the world doesn't give a flying fox about Quality any more.

Important ITIL certification news: APMG's accreditation by UKAS has been suspended

Submitted by skeptic on Thu, 2007-10-25 14:51

Can any reader offer something more substantial than speculation to explain why The APM Group has had their accreditation by the UK Accreditation Service suspended?

APMG are the accreditor of all examination bodies for ITIL (and Prince2 and ...). They have had their accreditation suspended in both categories:

Syndicate content