ITIL

The IT Infrastructure Library

The people who govern ITIL qualifications - The IT Skeptic

Submitted by skeptic on Sun, 2008-06-08 10:01
4:56 minutes (1.99 MB)

A podcast of the original post The people who determine the future of ITIL training, qualifications and certification
Now that OGC have outsourced ITIL certification and trainer accreditation to APMG, a private for-profit company, let us look at the people who influence the shape of ITIL V3's slowly emerging qualifications system.

Controlling Application Development - The IT Skeptic

Submitted by skeptic on Sun, 2008-06-08 09:44
7:38 minutes (3.07 MB)

A podcast of the original post
How does IT Operations get control of "the other half"? How do we stop them chucking dead cats over the wall for us to own? It is pretty straightforward.

Happy Birthday ITIL - The IT Skeptic

Submitted by skeptic on Sun, 2008-06-08 09:31
4:11 minutes (1.69 MB)

A podcast of the original post

OGC is celebrating the first year of ITIL V3. What do we have to show after a year? I'm underwhelmed.

Great article about CMDB

Submitted by skeptic on Tue, 2008-06-03 07:41

Here are some quotes from an excellent article "Dirty Little Secrets of Application Dependency Mapping" by Michael LaChance.

Quote of the day

Submitted by skeptic on Tue, 2008-06-03 07:29

Great quotes about ITIL and CMDB:

The keys to a strong ITIL business case

Submitted by skeptic on Mon, 2008-06-02 09:39

We have been discussing ITIL business cases in some previous posts. Now let's get down to the nitty gritty: where is the value in an ITIL project?

The keys to a strong ITIL business case are some basic things:

• There ought to be low-hanging fruit. If there are no real short-term gains you will never hold the attention of either grass-roots participants or senior management.

What is the big deal about ITIL Manager/Expert certificate? Wait until ITSM is a degree-level course.

Submitted by skeptic on Sun, 2008-06-01 03:36

Certifications in the IT industry are so wimpy that ITIL Manager's looks tough. But stack it up against any undergrad or postgrad IT degree and it is just a test. Perhaps one day soon there will be plenty of ITSM-related degrees for it to compete against and it won't count for much any more.

The people who determine the future of ITIL training, qualifications and certification

Submitted by skeptic on Thu, 2008-05-29 10:14

This post has been podcast
Now that OGC have outsourced ITIL certification and trainer accreditation to APMG, a private for-profit company, let us look at the people who influence the shape of ITIL V3's slowly emerging qualifications system.

The governing body advising APMG, the "senior examiners", is mostly made up of the biggest vendors. Check out the names:

Controlling Application Development

Submitted by skeptic on Tue, 2008-05-27 21:34

This post has been podcast
How does IT Operations get control of "the other half"? How do we stop them chucking dead cats over the wall for us to own? It is pretty straightforward.

ITIL V3 Application Management is a skinny little weakling

Submitted by skeptic on Tue, 2008-05-27 06:54

ITIL attempts to establish authority over Application Management. Does ITIL V3 have what it takes? No. As bodies of knowledge go, it is scrawny and under-developed.

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