ITIL

The IT Infrastructure Library

COBIT rivals ITIL

Submitted by skeptic on Mon, 2008-09-15 00:04

This post has been podcast

[Updated again: links to COBIT planned content]
Those who say "COBIT is the what and ITIL the how" either haven't read COBIT, are oversimplifying or are being excessively polite to ITIL.

Why is Project Management almost invisible in ITIL V3?

Submitted by skeptic on Fri, 2008-09-12 23:44

This post has been podcast

Why is Project Management all but invisible in ITIL V3?

Solid Harmony: mentions of PRINCE2 in ITIL V3

Submitted by skeptic on Fri, 2008-09-12 20:18

Further to my post about the invisibility of Project Management in ITIL V3, it is interesting to see that there is even less mention of PRINCE2 in particular, despite it being ITIL's stable-mate at OGC. Not much walking across the corridor here! Of course, the North Americans were in control of writing much of ITIL V3 and none of it is actually done at OGC any more.

The IT Skeptic's Unofficial List of ITIL Version 3 Processes

Submitted by skeptic on Tue, 2008-09-09 02:20

ITIL V3 shies away from the whole concept of processes. They are avoided and obfuscated, sometimes called elements, jumbled up with functions. And most of all, the "complete" lists are all different! in an effort to get a grasp on this, here is the IT Skeptic's cross reference of them all and hence the resulting IT Skeptic's Unofficial List of ITIL Version 3 Processes (ta daaah!)

Give up on ITIL V3 training and certification - it is not going to change

Submitted by skeptic on Fri, 2008-09-05 20:49

This post has been podcast

Yet another unhappy camper prompted me to hammer on the cold stone walls of Castle ITIL once again, right over the blood-stains of last time I tried. But I won't. I give up. ITIL training and certification isn't going to change. It has been taken over by the money engine and is lost. The real experts are elsewhere.

The ITIL V3 - COBIT V4.1 mapping white paper is available and no wonder noone is saying much

Submitted by skeptic on Tue, 2008-09-02 07:21

The long awaited ITIL V3 - COBIT V4.1 mapping white paper is available ... for a price. This is the final paper in a long-awaited series that answer the question left unanswered by the ITIL V3 books - how does ITIL relate to the standards and frameworks around it? The answer is that ITIL is very much a subset of COBIT's more comprehensive coverage.

ITIL V3 lost that down-home authenticity

Submitted by skeptic on Sat, 2008-08-30 23:09

ITIL v3 has shed the down-home, amateur grittiness that provided its appeal, as I wrote recently in ITSM Watch.

Its new commercialism might help ITIL’s appeal in some sectors but it diminishes it in others. While the largest organisations and the Service Management zealots have all embraced ITIL v3 with fervour, many of the less obsessive are lukewarm in their enthusiasm for v3.

Real ITSM priority starts at zero and goes up

Submitted by skeptic on Fri, 2008-08-22 21:05

Why do most incident priority systems go from 4 (low) to 1 (high)?
What does zero mean? What does 5 mean?
Just when you thought you had seen the worst thing that can go wrong, something comes along that makes all past priority 1 incidents look mild. How can you communicate this?

Planning for ITIL V3 - or staying with ITIL V2

Submitted by skeptic on Fri, 2008-08-22 06:10

[Updated 22 Aug 2008]

There is no rush to go to ITIL version 3:

  • There is nothing much wrong with ITIL2
  • ITIL3 is too big with little help available (yet) on getting there - no sign of any complementary guidance about the path to ITIL yet, the meta-lifecycle
  • ITIL3 is too raw and nobody understands it properly yet; certainly not Service Strategy :-D
  • ITIL3 certification isn’t even finished yet, and
  • Only a small proportion of the ITIL community are advanced enough to need ITIL3

BMC's own CMDB figures - The IT Skeptic

Submitted by skeptic on Tue, 2008-08-19 10:17
9:32 minutes (3.83 MB)

A podcast of the original post a back-of-an-envelope re-analysis of Forrester and BMC's own CMDB research

Several readers argue well that ROI is not the right measure for a CMDB, but nevertheless management want to know what they get for their money, and BMC's own research suggests "not much".

Syndicate content