ITIL

The IT Infrastructure Library

Beyond the 7-minute attention span: getting management interested in ITIL (or anything)

Submitted by skeptic on Mon, 2008-02-11 09:26

IT initiatives fail so often because of lack of management commitment, support and leadership. What to do about that?

What does it mean to "implement" or "do" ITIL?

Submitted by skeptic on Sun, 2008-02-10 02:01

How can we speak of implementing ITIL or measuring the results of ITIL if ITIL ought to be an ongoing (unending?) process of continual service improvement?

Which is the best way to buy ITIL version 3: as books, PDFs or online subscription? The IT Skeptic makes a choice.

Submitted by skeptic on Thu, 2008-02-07 10:05

This posting has been podcast

There are three ways to buy ITIL Version 3: books, PDFs or online subscription. Which is best?

ITIL Version 3

Submitted by skeptic on Fri, 2008-02-01 05:16

On these pages you will find a summary of what the IT Skeptic knows about ITIL Version 3, kept up to date as facts unfold.
Note: the IT Skeptic isn't trying to sell you anything except my own books and the ads on these pages. Advice on anything else is impartial and not aligned with any vendor or organisation.

ITIL vs. COBIT, ISO20000 et al, and itSMF's role in promoting them.

Submitted by skeptic on Wed, 2008-01-30 21:12

itSMF exists as a marketing arm of the ITSM industry, by definition. An open market is a wonderfully self-levelling system: money flows where the potential money is. So itSMF forms a very good indicator of where the interest or 'action' is in ITSM at the time. Right now it is ITIL. But what about the future?

Perhaps one day Service Management will become a universal discipline: ITIL 4?

Submitted by skeptic on Wed, 2008-01-30 08:59

Who left the IT in itSMF? Service Management can be about so much more than IT. What a shame we have kept our focus narrow. Perhaps one day Service Management will become a universal discipline.

IT Skeptic Awards 2007 - IT Skeptic

Submitted by skeptic on Sun, 2008-01-20 09:16
14:21 minutes (5.76 MB)

A podcast of the original article

The IT Skeptic is pleased to announce our annual New Year's awards, inaugurated last year. These awards are presented to deserving figures and organisations in the IT industry in general and the ITSM industry in particular.

A dozen IT Service Management and ITIL Forums

Submitted by skeptic on Sat, 2007-12-15 01:46

There are a large number of ITIL forums on the Web these days, of varying levels of participation and insight. The IT Skeptic thinks their value is strictly limited but for what it is worth here are a dozen of them.

itSMF International launch an online discussion forum.

Submitted by skeptic on Wed, 2007-12-12 08:50

Thanks and congratulations go to itSMF International [wow, it must be Christmas time] for launching an official discussion forum.

ITIL is the hitchhiker's guide, COBIT is the encyclopaedia

Submitted by skeptic on Fri, 2007-12-07 22:16

As the IT Skeptic digs (happily) deeper into COBIT, I ponder the difference between COBIT and ITIL. In my simple layman's mind, ITIL is the hitchhiker's guide, COBIT is the encyclopaedia, rather like the Hitch Hiker's Guide to the Galaxy and the Encyclopedia Galactica.

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