ITIL

The IT Infrastructure Library

ITIL V3 Certification via online training is back on again

Submitted by skeptic on Mon, 2008-10-20 21:59

[This post has been rewritten. I got it wrong and it contained errors of fact. So one or two of the comments don't quite follow on from the revised text]

Call of a crow!!* What is going on in Castle ITIL? Is there a battle royal between vendor factions? The whole V3 Certification thing is lurching around like a pantomime donkey where the front guy has flatulence. e-learning is now in the syllabus (I am told but cannot confirm that it was not explicitly specified previously). This leads to a dire prediction for ATOs if Castle ITIL decides to cut out the middleman...

ITIL V3 love takes time

Submitted by skeptic on Mon, 2008-10-20 21:24

The IT Skeptic is not anti-ITIL V3. ITSM View suggests "There are plenty out there that are seemingly wanting to derail ITIL v3". I'm not one of them. Nor can I think of anyone who is. That blog post has the heading "Where is the love?". Let us not confuse reluctance to leap immediately into bed with active animosity.

EXIN runs a poll on the future of ITIL V2

Submitted by skeptic on Mon, 2008-10-20 01:15

Here is an opportunity to have your say on the future of ITIL V2. EXIN is running an anonymous poll of public opinion regarding the future of ITIL V2. Despite the Dutch error messages and the limited opportunities for additional comment, this is a worthwhile initiative. The ITIL Money Engine wants to kill ITIL V2 as soon as possible - add your voice if this is not what you want.

Excellent ITIL V2 and V3 certification training credits calculator

Submitted by skeptic on Fri, 2008-10-10 05:20

There is an excellent online credit calculator on APMG's ITIL Official Site that I hadn't noticed before (thanks to Rocky K.K. Lam) .

There is no such thing as ITIL NON-compliant software tools

Submitted by skeptic on Thu, 2008-10-09 13:35

Many people argue that there is no such thing as ITIL compliance because there is no exact standard to audit against. Perhaps it is all semantics but I don't take such an absolute position - it seems to me that it ought to be measurable or at least assessable in some way. On the other hand I think the opposite statement is clearly true: There is no such thing as ITIL NON-compliant software tools.

Do you need to do ITIL? Wrong question

Submitted by skeptic on Fri, 2008-10-03 22:14

We can do without all this angst about "Should we do ITIL?" That is the last question we should ask ourselves.

Considering ITIL? Ignore ROI that other organisations have achieved

Submitted by skeptic on Tue, 2008-09-30 10:49

Research on ITIL ROI would be a useful thing for the general information of the industry, but if you are considering whether or not to adopt ITIL, any ROI information you can find now is useless.

ITIL V3 Live is still coming - The IT Skeptic

Submitted by skeptic on Fri, 2008-09-26 09:46
5:31 minutes (2.22 MB)

A podcast of the orginal post ITIL V3 Live is ... still coming, and VERY expensive

I see the long-awaited "ITIL portal" is showing off. It will go live on 10th November.

ITIL snake oil - The IT Skeptic

Submitted by skeptic on Fri, 2008-09-26 09:35
7:55 minutes (3.18 MB)

A podcast of the original article

Once upon a time IT Service Management was a movement dedicated to improving the levels of service delivered by IT. And ITIL was a body of knowledge put together by the government as a public service and released into the public domain. The books weren't free simply because costs had to be covered.

Now it is turning into just another snake oil peddled by shiny suits.

ITIL snake oil

Submitted by skeptic on Thu, 2008-09-25 21:15

This post has been podcast

Once upon a time IT Service Management was a movement dedicated to improving the levels of service delivered by IT. And ITIL was a body of knowledge put together by the government as a public service and released into the public domain. The books weren't free simply because costs had to be covered.

Now it is turning into just another snake oil peddled by shiny suits.

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