ITIL

The IT Infrastructure Library

ITIL is not brain surgery

Submitted by skeptic on Mon, 2009-05-18 00:33

The bigger and more successful (and lucrative) ITIL gets, the more we see some consultants trying to create a masonic guild of ITIL "experts". It is a complete myth that one has to be so experienced in ITIL to implement it or run it, or even discuss it.

ITIL for small business could be called BILL: the Business Infrastructure Library of Least practice

Submitted by skeptic on Wed, 2009-05-13 09:57

I did some work a while ago on SM in SMEs (that's Service Management in Small to Medium Enterprises of course: SMISME? SM4SME [the one I use]? SMESM?). When seen through the distorting lens of SME priorities, frameworks like ITIL look pretty different. Every 70s deadbeat like this writer knew that you can learn by tripping out, so it is enlightening for us to look at ITIL in REALLY small organisations. I wrote an article about it but the website is no longer available so here is the article:

About the ITIL V3 Books

Submitted by skeptic on Fri, 2009-05-08 02:28

Last updated 20th September 2011

Well, there are five books in ITIL version 3 and they are called.... Plenty of places to find that boring stuff. Start with Wikipedia.

Back in 2009, OGC announced a revision of the ITIL books, except we are not allowed to call it a "revision": it is an "update". They are now called "ITIL 2011" and OGC no longer exists so they are produced by the British Cabinet Office. Only the five core books are revised so far (Sept 2011). They are 455 bigger, with a compete rewrite of Service Strategy, four new processes and numerous other changes - this is not a minor revision.

Which format to buy

A few of our wealthier readers might now consider ITIL Live™

Submitted by skeptic on Thu, 2009-05-07 06:25

I see the price of TSO's ITIL Live™ has fallen even further, in fact halved AGAIN. Since the £495 per annum fee now includes ITIL V3 Lifecycle Suite content - i.e. you get an online subscription to the books included in the price (normally £265 p.a. ) - some readers may now judge it worth considering, especially if the boss is paying. Quite a cut from the original £2,500!

Obtaining the ITIL V3 Foundation syllabus

Submitted by skeptic on Wed, 2009-05-06 21:00

[Updated now a reader found the syllabus for your simple-minded Skeptic - thanks James]

Since ITIL V3 Foundation certification can legitimately be sat without taking a prior approved training course, you will want to get the ITIL V3 Foundation syllabus before sitting the exam.

BMC are ahead of their competitors in ITIL compliance

Submitted by skeptic on Wed, 2009-05-06 06:36

[Updated 7th May: see below]

It's true folks.

BMC announce:

BMC Software [NYSE: BMC] has been awarded the first “ITIL® Process Compliant” certification and trademark, achieving this important milestone ahead of any of its competitors

The ITIL portal was originally going to be free

Submitted by skeptic on Mon, 2009-05-04 10:12

Readers may have missed the comment a while ago that the ITIL portal was originally going to be "available to the ITSM community at no cost".

ITIL Software Scheme released

Submitted by skeptic on Sat, 2009-05-02 09:04

[Updated 6 May to use correct link] It has arrived. As previously disclosed, the OGC has appointed APMG to administer a scheme to assure ITIL compliance of software.

Checklist ITIL environment health check

Submitted by skeptic on Thu, 2009-04-30 11:28

14 questions for an ITIL environment health check

The scale of ITIL V3

Submitted by skeptic on Wed, 2009-04-29 10:10

[last updated 29th April 2009]

People are starting to realise how different ITIL v3 ("The Refresh") is from ITIL v2, and how much more extensive the scope and ideas are. There is no doubt that the re-engineering has been extensive. The following diagram makes that clear. A bit like a DOS-based command-line-driven utility being rewritten as a Windows GUI with workflow. The original routines are still in there somewhere but the manuals sure look different! Saying it is an add-on is like saying a Chev Corvette is an add-on to an LS1 V8 motor, or Windows is an add-on to MS-DOS. Sure ITIL2 is still in there somewhere but not so as you'd notice.

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