ITIL

The IT Infrastructure Library

ITIL and ASL: divorced bodies of knowledge. How ITIL V3 failed to ask the experts.

Submitted by skeptic on Mon, 2008-05-26 09:23

Everyone who is interested in ITIL V3's credibility in the Application Management space should read the recent OGC white paper which shows how little ITIL used an existing respected on-hand body of knowledge.

ITIL business case: does it stack up?

Submitted by skeptic on Mon, 2008-05-26 00:42

In previous posts the IT Skeptic covered some basic principles of business case design. Let us apply those principles to a business case for an ITIL project.

The previous posts said the strength of a business case is money, real or imagined; the strategy of a business case is how it is aligned with the target organisation. With strength and strategy, and a little luck, you can succeed.

Warning don't try ITIL V3's SKMS at work

Submitted by skeptic on Sun, 2008-05-25 21:38

ITIL V3's Service Knowledge Management System (SKMS) is something to aspire to. But it is seldom a good decision to do it right now. WARNING: don't try this at work.

Who Left ITIL in Charge of Legitimizing IT Practitioners?

Submitted by skeptic on Sat, 2008-05-24 06:49

There is an excellent blog post by Terry Doerscher over at planview.com that asks the question "Who Left ITIL in Charge of Legitimizing IT Practitioners?". It is a great read. So who did?

ITIL business cases: how to nail it

Submitted by skeptic on Thu, 2008-05-22 21:21

We have already discussed what should go into a business case (and we will some more). You can get the content right but fail at the communication of it. The pitch is as important as the story.

Make sure the way the case is explained does these things:

ITIL V3 has a bet each way: proven guidance and bleeding edge thought-leadership, but how to tell?

Submitted by skeptic on Wed, 2008-05-21 10:12

Every so often discussion on this blog touches on something fundamental. Lately we've been examining how ITIL seems to have a bet each way: it wants to be proven and bleeding edge at the same time. This is dangerous for the very people ITIL is supposed to serve.

While ITIL V2 CMDB was silly, ITIL V3 SKMS is totally absurd

Submitted by skeptic on Sun, 2008-05-18 03:44

At the request of a fellow skeptic, I am asking readers to name one, just one, example of an ITIL V3 Service Knowledge Management System, SKMS, in the wild. Not the beginnings of one or part of one, or a bastardised version of one. Just one fully formed, grown up, functioning SKMS. Name one.

Three reasons why ISO20000 certification is NOT ITIL V3 certification

Submitted by skeptic on Wed, 2008-05-14 08:33

A new publication from OGC highlights three good reasons why an ISO20000 certification of an organisation does not provide ITIL V3 certification (and the last one applies to ITIL V2 as well).

Will ISO9000 absorb or displace ITIL?

Submitted by skeptic on Mon, 2008-05-12 08:41

Many people, such as ITSMView, are asking the question "Is ISO 20000 set to take over ITIL?" Perhaps they should be looking over their shoulder at another ISO standard and the associated industry: ISO9000.

Another ITIL Examination Institute accredited by APMG

Submitted by skeptic on Mon, 2008-05-12 08:38

The EXIN-and-ASEB (British Computer Society) stranglehold on ITIL certification slips even further away with the accreditation of a sixth Examination Institute (EI) by APMG, the OGC's outsourced official accreditation body. This despite the fact that APMG remains embarassingly without its own accreditation withdrawn by the British Government for six months now.

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