ITIL

The IT Infrastructure Library

ITIL business case: find the money

Submitted by skeptic on Sun, 2008-05-11 09:46

There is much discussion of which processes to start with in ITIL, or what order to do them in, or whether to do them at all, or how to decide. If the decision on which processes to reengineer is driven by a business case then the right ones will be chosen: those where ITIL will yield a return to the business.
FTM: Find The Money.

Which ITIL3 books do you use most? Is there a useful subset?

Submitted by skeptic on Sat, 2008-05-10 23:07

[Bumping this back to the top - any more comments folks?]
In my summary of ITIL Version 3, I predicted:

Even though OGC are trying to make ITIL3 more integrated than ITIL2, it is a good bet that users will concentrate on the Service Transition and Service Operation books (at least initially), in the same way as we focus on the red and blue books in ITIL2, so that ITIL3 will have its own "lost processes", as I call them.

How is this shaping up? What are your preferred books? Which ones do you spend the most time with?

An IT Skeptic book review: Foundations of ITSM based on ITIL V3

Submitted by skeptic on Fri, 2008-05-09 10:20

This post has been podcast
Can the five core ITIL V3 books be compressed into one without significant loss of content? Yes it would seem so, looking at the itSMF's ITSM Library book Foundations of IT Service Management Based on ITIL V3. How useful is the result? Worth having but still not an all-out replacement for the Five for the simple reason that it isn't the official version.

OGC publish a useless Lifecycle Process Model for ITIL V3

Submitted by skeptic on Fri, 2008-05-09 00:48

ITIL V3 process modelOGC have recently published the long-promised Lifecycle Process Model for ITIL V3. It is pretty much useless in its published state.

Minor crap factoid spotted: "nearly half consider ITIL very critical to achieving their goals"

Submitted by skeptic on Sun, 2008-04-20 16:22

The IT Skeptic's Crap Factoid Early Warning Service lists the following Crap Factoid as mild, so Chokey the Chimp is staying at "high" risk, but watch out you don't step in this one. Relatively harmless but still smells bad on your shoe.

They can't be freekin' serious: twenty kilo-bucks for a set of ITIL process maps

Submitted by skeptic on Mon, 2008-04-14 21:06

In the fine tradition of Prada and Rolex, comes an ITIL IP provider who understands that the more you charge the more a minority of buyers will line up to pay for "the best". As a good capitalist I guess I should cheer them on but I'm afraid I just choke at the sight of a twenty thousand dollar pricetag for a set of ITIL process maps. No services, just a download. Well I never.
BTW, they actually provide quite a bit of nice free info on the site. I guess they can afford to.

ITIL V3 Service Lifecycle

Submitted by skeptic on Fri, 2008-04-04 10:22

The lifecycle extension of ITIL version 3 is orthogonal to process - it is a new dimension.

Your lifecycle processes may need change: how you do what the service lifecycle does. Just as ITIL v2 changed the way you do service management, ITIL v3 will change the way you do service lifecycle.

About Tools for ITIL V3

Submitted by skeptic on Fri, 2008-04-04 10:21

You never have to buy any tools: any process can be operated manually. But they help. Not only has ITIL version 3 expanded into new processes, but it has also expanded in another dimension: along the service lifecycle. Think of it as not only has functionality got longer but it has got wider too (see the diagram above).

If you are lucky enough to have picked a vendor who will include all this new ITIL V3 functionality as an upgrade and you are current on maintenance, then you will only need to go to the expense of rolling out a new version when you adopt ITIL Version 3.

ITIL V3 Certification / qualifications / training

Submitted by skeptic on Fri, 2008-04-04 10:16

Last updated 2nd December 2009

ITIL V3 Processes

Submitted by skeptic on Fri, 2008-04-04 10:14

Last updated 9th February 2009

All ten processes and one function from ITIL version 2 are there in ITIL version 3. So too are a number of new process and functions: at least 13 by my count, 17 by others. My unofficial "definitive list" is here.

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