ITIL

The IT Infrastructure Library

Multiple choice questions criticised but not in ITIL V3 this time

Submitted by skeptic on Fri, 2009-04-03 20:36

I wonder if APMG are in the same building as some of the British school examination designers?

Deep discounts for ITIL Live™

Submitted by skeptic on Wed, 2009-04-01 20:42

As predicted, they're doing it hard at TSO: ITIL Live subscription has been slashed BY over 60%, from £2,500 to £950 (not that's not for life, just for a year). Now it is just insanely expensive rather than hilarious. Given that we were originally promised it for free, I still think they have a damned gall.

And the itSMFUSA are peddling it for them with emails to all members. it is sold via the itSMFUSA shop, so hopefully itSMF thereby get a cut for all the free marketing. Wonder how the corporate sponsors of itSMFUSA feel about it.

We pointed out how silly the price was, compared it unfavourably with the McKinsey Quarterly subscription, and wondered how they hope to get any takers with such an invisible website. Now reality, and the recession, and competition, are finally biting for TSO.

Somebody let me know when they get below a hundred quid OK?

Why do we waste money training people in ITIL? Just More Crap

Submitted by skeptic on Sat, 2009-03-28 21:14

It greatly concerns me the huge numbers of people being sent on ITIL Foundation training. Given the cost of ITIL certification, I suggest companies who send staff on theoretical ITIL training - other than the small number actually involved in designing the transformation - are wasting their money. The real target group for that theoretical training are the specialists and consutants. My recommendations are:

ITIL Software Endorsement Scheme dropped on an unsuspecting public

Submitted by skeptic on Thu, 2009-03-26 21:09

News continues to leak about an ITIL Software Endorsement Scheme endorsed by OGC, administered by APMG, and created and assessed by a small organisation SMCG. Without any public discussion at all, a "standard" for ITIL software products is about to be dropped on the unsuspecting ITIL public.

Should you spend the money on ITIL V3 certification?

Submitted by skeptic on Sat, 2009-03-21 18:38

There is a distinction between education and certification. If you want to learn about ITIL you can do that in several ways. If you want a certificate to say you have studied ITIL, is it worth it?

A new ITIL V3 online product changes the game

Submitted by skeptic on Wed, 2009-03-18 20:48

I don't normally "plug" products but this one is interesting because it puts a cat amongst the pigeons: Van Haren's Best Practice Online, the five ITIL V3 books online in full for fifty Euros per year. [update: this product has been withdrawn. here's why]

ITIL 101 for software vendors

Submitted by skeptic on Fri, 2009-03-13 05:04

We recently discussed how too many software vendors stretch the facts when claiming ITIL support. Giving them much benefit of the doubt, we thought they might be confused. if so, here is ITIL101 for software vendors to help straighten them out.

ABC Cafeterias

Submitted by skeptic on Thu, 2009-03-12 08:14

Too many software vendors stretch the facts when claiming ITIL support in their products. Perhaps they misunderstand ITIL.

The ITIL V3 indexes

Submitted by skeptic on Sun, 2009-03-08 21:52

Just how good are the indexes on the ITIL V3 core books? Well if one random test is anything to go by, not very...

Review ITILV3 Service Strategy - The IT Skeptic

Submitted by skeptic on Sat, 2009-02-28 09:23
10:18 minutes (4.14 MB)

A podcast of the original article [updated: fixed the sound quality]

The first of the five books in the ITIL Version 3 core suite, Service Strategy is ITIL’s bid for credibility outside the back-room. Well actually, much of Version 3 is a cry for acceptance at higher levels in the organisation (or a power grab for more of the business depending on your perspective). But Service Strategy leads the charge, making an effective case for delivery of IT as a service, and for a strategic, analytical and theoretical approach to such delivery.

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