ITIL

The IT Infrastructure Library

Project Mgmt in ITIL V3 - The IT Skeptic

Submitted by skeptic on Thu, 2008-09-25 09:37
10:48 minutes (4.34 MB)

A podcast of the original article Why is Project Management almost invisible in ITIL V3?

PM is the engine that moves much stuff (hopefully just about everything) from Development to Production, which is pretty important now that ITIL has muscled into Application Management. PM should interlock with Change Management and Testing. PM should provide most of the Early Life Support. Release and Deployment shouldn't move without PM: if it is big enough to be a release it should be a project. And so on.

ITIL V3 Live is ... still coming, and VERY expensive

Submitted by skeptic on Wed, 2008-09-24 10:21

This post has been podcast

I see the long-awaited "ITIL portal" is showing off. It will go live on 10th November.

So if you were wondering what ever happened to the promised process maps for ITIL, or where you could get work instructions and role descriptions for the ITIL processes, or where to get ITIL V3 in Visio or Word templates, wonder no more. It is all here. All you have to do is pay more money. LOTS of money. To TSO. Two and a half thousand fadurkin' British Pounds Sterling per annum to be precise.

Google Trends is always interesting

Submitted by skeptic on Wed, 2008-09-24 10:13

I got whipped in the stock market bubble like many people, so I'm the last to read too much into graphs any more, but nevertheless I always find Google Trends interesting.

What do all the sites without a CMDB do? - The IT Skeptic

Submitted by skeptic on Sun, 2008-09-21 10:02
10:27 minutes (4.2 MB)

A podcast of the orginal post What do all the sites without a CMDB do?

There are some fundamental fallacies behind the arguments for CMDB and a recent article encapsulated a number of them. Why do we keep getting told a CMDB is essential when almost nobody has one?

ITIL experts are elsewhere - The IT Skeptic

Submitted by skeptic on Sun, 2008-09-21 09:32
5:20 minutes (2.15 MB)

A podcast of the origninal post Give up on ITIL V3 training and certification - it is not going to change
Yet another unhappy camper prompted me to hammer on the cold stone walls of Castle ITIL once again, right over the blood-stains of last time I tried. But I won't. I give up. ITIL training and certification isn't going to change. It has been taken over by the money engine and is lost. The real experts are elsewhere.

Clever marketing

Submitted by skeptic on Sun, 2008-09-21 09:14

I seldom read vendor bumph. But just this once as I was cleaning out an old conference bag the headline of a flyer caught my eye. It is clever.

Public review of the ITIL V3 Foundation Syllabus: who knew?

Submitted by skeptic on Sun, 2008-09-21 04:58

APMG have just run an anonymous public survey for "your valuable feedback" on the ITIL V3 Foundation Syllabus. Who knew? Oh, come on! You had a whole five days to hear about it and respond.

COBIT rivals ITIL - The IT Skeptic

Submitted by skeptic on Tue, 2008-09-16 09:24
8:07 minutes (3.26 MB)

A podcast of the original blog post

The IT Skeptic believes that COBIT has matured to the point where the supporting books constitute a body of knowledge (BOK) that is coming close to a credible alternative to ITIL

Do we have to do ITIL to do Service Management?

Submitted by skeptic on Tue, 2008-09-16 08:48

[Updated 28th February 2009]
Of course not. To look and listen around the IT industry these days one would think so, but there is actually more than one game in town.

Microsoft ups the ante on ITIL by releasing MOF into the public domain

Submitted by skeptic on Tue, 2008-09-16 00:09

Just what sort of pacts has OGC signed with the money engines at TSO and APMG, or is HM still her own master? When will ITIL be set free?

The real significance remains to be seen, but Microsoft's announcement that MOF 4.0 (Microsoft Operating Framework, a MS variant of ITIL) is now available under a Creative Commons licence to not only Share but also Remix(!) puts additional pressure on Castle ITIL's proprietary grip on the ITIL content. The explicit mention of ITIL in the announcement suggests to me this pressure is not accidental. MOF was already freely available for download, as also are COBIT and FITS, but this takes open content ITSM another step.

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