ITIL

The IT Infrastructure Library

ITIL is copyright: use of quotations and extracts

Submitted by skeptic on Thu, 2008-03-06 19:36

Since I had it wrong in my own mind, I thought I'd clarify the terms of use of ITIL as a copyrighted work.

ITIL exams dropped from Prometric: consider ISO20000 certification as an alternative?

Submitted by skeptic on Thu, 2008-03-06 09:00

The March edition of the IT Skeptic's newsletter, the Skeptical Informer, went out and it included the statement:

The certification industry still seems to have an attitude of "F*** the quality of teaching! Maximise profits!"

A little strong? That was before I knew that ITIL exams have been withdrawn from Prometric (a respected online provider of certifications). You should have heard me then! [Updated: now available again]

ITIL Certification: a technique for passing multiple-choice exams

Submitted by skeptic on Sat, 2008-03-01 20:41

Multiple-choice exams test how well someone can do multiple-choice exams. Depending on how well written the qustions are, they might also test some understanding of the topic ... or not. With good technique you can get a pretty good score with limited knowledge.

ITIL V3 sample exam question: is it just vague or plain wrong?

Submitted by skeptic on Fri, 2008-02-29 13:12

It is sample exam questions like this that give candidates the cold horrors.

ITIL 3 how best to buy it - The IT skeptic

Submitted by skeptic on Fri, 2008-02-29 08:59
7:29 minutes (3.01 MB)

There are three ways to buy ITIL Version 3: books, PDFs or online subscription. Which is best?

A podcast of the original blog post: Which is the best way to buy ITIL version 3: as books, PDFs or online subscription? The IT Skeptic makes a choice.

The new best book for introducing yourself to ITIL V3

Submitted by skeptic on Sun, 2008-02-24 08:24

The Official Introduction to the ITIL Service Lifecycle is a great book, very useful. It is the book that ITIL Version 3 needed. But now there is another official book produced by OGC that may just be a better place for ITIL Version 3 beginners to start.

ISO20000 gives ITIL the balls it needs to be successful

Submitted by donpage on Wed, 2008-02-20 06:38

[Today as a change we have a guest blog post from Don Page. Don is a long-time ITIL person who has contributed much over the years. This post originally appeared as a comment on this blog, but I think it is important enough to move it up to a post.]

Firstly I love reading ITIL Sceptic; the passion, expertise and honesty of individuals, the stupidity and self interest of others.

As one of ITIL's biggest supporters and critics I have reached a stage where I am very frustrated with the whole “ITIL journey”, its hype; its promised outcomes.

how to treat hosted applications in the ITIL service catalogue

Submitted by skeptic on Sat, 2008-02-16 19:05

Here's one that a colleague wrestled with recently at a client site: how to treat hosted applications in the service catalogue.

Define ITIL for the IT layman

Submitted by skeptic on Fri, 2008-02-15 09:35

How do you define what ITIL is, in plain English? The IT Skeptic has a stab at it:

What do the IT Skeptic readers feel about the ITIL v3 exams?

Submitted by skeptic on Tue, 2008-02-12 23:19

What do the IT Skeptic readers feel about the ITIL v3 exams? We polled you to find out.

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