http://www.itskeptic.org/taxonomy/term/89/0 en http://www.itskeptic.org/node/385 <p>ITIL V3 was supposed to provide better support for ISO/IEC 20000, yet it would appear that "Business Relationship Management" has been almost forgotten in the guidance.</p> <p>The Service Strategy book does briefly refer to the concept of "Business Relationship Management" and it has also been listed as a Process/Function in the V3 glossary, yet it has not been formally or properly covered. Did the Strategy authors forget about this one...?</p> <p><a href="http://www.itskeptic.org/node/385" target="_blank">read more</a></p> http://www.itskeptic.org/node/385#comments Service Strategy Inconsistent with ISO20000 http://www.itskeptic.org/crss/node/385 Tue, 02 Oct 2007 03:25:09 +0000 mnyhuis 385 at http://www.itskeptic.org