http://www.itskeptic.org/taxonomy/term/339/0 en http://www.itskeptic.org/content/kindergarten-primer-itil <p>How exactly does the UK Government spend time and money building a <a href="https://www.gov.uk/service-manual" target="_blank" >"Government Service Design Manual"</a> targeted at builders of the Gov.uk online services that only once mentions ITIL?</p> <p>And how does Gov.uk think that essential public services like passports, BD&amp;M, benefits, justice, citizenship and tax are going to run with "Resources for service managers" that barely summarise the syllabus of an ITIL Foundations course?</p> <p>DevOps ideology and dangerous over-simplification, that's how.</p> <p><a href="http://www.itskeptic.org/content/kindergarten-primer-itil" target="_blank">read more</a></p> http://www.itskeptic.org/content/kindergarten-primer-itil#comments devops Gov.uk ITIL ITSM http://www.itskeptic.org/crss/node/2257 Thu, 02 May 2013 09:14:31 +0000 skeptic 2257 at http://www.itskeptic.org