http://www.itskeptic.org/taxonomy/term/323/0 en http://www.itskeptic.org/content/what-will-affect-service-desk-over-next-three-years <p>Malcolm Fry asked me this question for his <i>Session 602 The Service Desk: Past, Present &amp; Future</i> at <a href="http://www.hdiconference.com/">the upcoming HDI conference in the USA</a>. His question reminded me that I have been off in the philosophical never-never for too long. It is high time I got back to the bread-and-butter folks at the pointy front end of IT: the service desk team. So here are my thoughts on Malcolm's excellent question: What will affect the service desk over the next three years? <a href="http://clicktotweet.com/t7SAv" target="_blank" style="color:red">Tweet this</a>.<br /> [Updated 25/2/13: added <a href="#byoa">Bring Your own App</a> and <a href="#social">internal social media</a>]</p> <p><a href="http://www.itskeptic.org/content/what-will-affect-service-desk-over-next-three-years" target="_blank">read more</a></p> http://www.itskeptic.org/content/what-will-affect-service-desk-over-next-three-years#comments BYOD devops service desk social suppliers tools http://www.itskeptic.org/crss/node/2240 Sun, 24 Feb 2013 00:20:20 +0000 skeptic 2240 at http://www.itskeptic.org