http://www.itskeptic.org/taxonomy/term/286/0 en http://www.itskeptic.org/uselessness-itil-process-maturity-assessment <p>I'm looking at a "classic" process maturity assessment done by a consulting firm for a client, and what a useless document it is. I'm not saying who sent it to me or why or where from. That isn't important here because so many assessments are similar. Compare yours.</p> <p>The report analyses 8 practices. It doesn't say why those eight. ITIL has 27 or so, COBIT about 40. They are a typical eight: Incident, Request, Problem, Change, SACM, SLM, Knowledge, Catalogue.</p> <p><a href="http://www.itskeptic.org/uselessness-itil-process-maturity-assessment" target="_blank">read more</a></p> http://www.itskeptic.org/uselessness-itil-process-maturity-assessment#comments assessment cult ITIL maturity http://www.itskeptic.org/crss/node/2102 Sat, 25 Feb 2012 21:15:38 +0000 skeptic 2102 at http://www.itskeptic.org