http://www.itskeptic.org/taxonomy/term/273/0 en http://www.itskeptic.org/itil-demand-management-misunderstood <p>Demand Management is a ghost practice that doesn't get mentioned as often as some other ITIL V3 practices. When it does get mentioned, the understanding of it is often wrong. It is a key operational practice, not some strategic activity left to the executive management. I look forward to seeing how it is reworked in ITIL V3 2011</p> <p><a href="http://www.itskeptic.org/itil-demand-management-misunderstood" target="_blank">read more</a></p> http://www.itskeptic.org/itil-demand-management-misunderstood#comments demand http://www.itskeptic.org/crss/node/1997 Sun, 17 Jul 2011 23:05:26 +0000 skeptic 1997 at http://www.itskeptic.org