http://www.itskeptic.org/taxonomy/term/271/0 en http://www.itskeptic.org/itil-aligned-sharepoint-nooooooooo <p><a href="http://twitter.com/ServiceSphere" target="_blank">Servicesphere</a> brought to my attention the <a href="http://www.prweb.com/releases/2011/6/prweb8595777.htm" target="_blank">recently announced product from GMA</a> that is an "ITIL-aligned SharePoint IT Service Desk Solution". I break out in a cold sweat just hearing that. So what is meant by "ITIL Aligned" and "Service Desk"?</p> <p><a href="http://www.itskeptic.org/itil-aligned-sharepoint-nooooooooo" target="_blank">read more</a></p> http://www.itskeptic.org/itil-aligned-sharepoint-nooooooooo#comments service desk sharepoint http://www.itskeptic.org/crss/node/2045 Sun, 26 Jun 2011 22:14:25 +0000 skeptic 2045 at http://www.itskeptic.org