http://www.itskeptic.org/taxonomy/term/266/0 en http://www.itskeptic.org/does-itil-explain-difference-between-alert-and-eve <p>Help me please. I'm thrashing around in the morass of <i>Service Operation</i>, trying to get crystal clear on the difference/relationship between an Alert and an Event. Anyone?</p> <p>P.S. we did <a href="http://www.itskeptic.org/event-management-best-practices" target="_blank">skirt around this discussion before</a></p> http://www.itskeptic.org/does-itil-explain-difference-between-alert-and-eve#comments alert event ITIL http://www.itskeptic.org/crss/node/2073 Sat, 24 Sep 2011 06:26:55 +0000 skeptic 2073 at http://www.itskeptic.org http://www.itskeptic.org/event-management-best-practices <p>While we were all disappearing up our own philosophical orifices <a href="http://www.itskeptic.org/who-customer" target="_blank">debating what is a customer and what is a service</a>, reality came calling. In my mailbox I got this plea from the coalface for some Event Management best practices:</p> <p><a href="http://www.itskeptic.org/event-management-best-practices" target="_blank">read more</a></p> http://www.itskeptic.org/event-management-best-practices#comments event http://www.itskeptic.org/crss/node/2031 Wed, 01 Jun 2011 03:03:17 +0000 skeptic 2031 at http://www.itskeptic.org