http://www.itskeptic.org/taxonomy/term/183/0 en http://www.itskeptic.org/standardised-service <p>We endlessly hear that ITIL is not prescriptive. Every organisation is different. We must adopt and adapt. Well... y-e-s. </p> <p>There is a cultural imperative to fit "the way we do things around here" as much as possible, so as to reduce change, re-education and resistance.<br /> There is a historical inertia due to entrenched incumbent systems.</p> <p>But on the other hand the benefits of ITIL are standardisation and common language. Thess reduce the costs and time when new people come in: employees, trainers, consultants, auditors... </p> <p><a href="http://www.itskeptic.org/standardised-service" target="_blank">read more</a></p> http://www.itskeptic.org/standardised-service#comments ITIL standard http://www.itskeptic.org/crss/node/1314 Thu, 23 Apr 2009 10:15:28 +0000 skeptic 1314 at http://www.itskeptic.org