The most important IT monitoring tools are those that measure the end user experience

skeptic — Thu, 21 Aug 2008 23:16:20 +0000

It has always seemed to me that most IT monitoring and measuring tools are very self-serving. They look at the world from the internal IT silo perspective. In ITSM terms they are mildly interesting diagnostic tools for incident and problem resolution, but in terms of service level measurement the only really useful tools are the ones that measure the end user experience.

The IT Skeptic - monitoring

The most important IT monitoring tools are those that measure the end user experience