The IT Skeptic - confirmed in BOK database

CSI p124 PIR belongs in 5.6.5

skeptic — Wed, 12 Mar 2008 11:04:37 +0000

The heading ‘Post-Implementation Review’ and its following paragraph moved to page 125, to follow the paragraph ending ‘The proposed change is then scheduled as part of a release.’ i.e. this sub-section becomes part of section 5.6.5

CSI assorted editing errors refering to figure "below"

skeptic — Wed, 12 Mar 2008 10:59:06 +0000

36
3.10.3
‘IT governance touches nearly every area detailed in the figure above.’ changed to ‘IT governance touches nearly every area detailed in Figure 3.7.’
100
5.2, Value of processes vs. maturity
of processes
In first paragraph, first sentence, ‘below’ deleted
100
5.2, Value of processes vs. maturity
of processes
In second paragraph, the first sentence amended to read:

CSI p162 figure is 8.3

skeptic — Wed, 12 Mar 2008 10:51:55 +0000

In second paragraph of Communication transformation (right hand column), ‘The below figure’ changed to ‘Figure 8.3’

SO p64 CAB/EC should be ECAB

skeptic — Wed, 12 Mar 2008 10:38:15 +0000

4.4.5.8 ‘Change Advisory Board Emergency Committee (CAB/EC) to facilitate this urgent action.’ change to ‘Emergency Change Advisory Board (ECAB).’

SO p58, p61 ‘unknown’ deleted

skeptic — Wed, 12 Mar 2008 10:32:19 +0000

58
In first sentence of section 4.4, ‘unknown’ deleted
61
In first bullet point of 4.4.5.1 ‘an unknown cause’ changed to ‘a cause’

ST p90 Figure 4.20

skeptic — Wed, 12 Mar 2008 10:00:00 +0000

‘Assume deployment …’ changed to ‘Assure deployment …’

SD p291 Glossary: Brainstorming

skeptic — Wed, 12 Mar 2008 09:54:00 +0000

Under the glossaery definition for ‘Brainstorming’ change the words ‘Service Operation’ to ‘Service Design’

SD p214 ‘Service Transition Pack’ changed to ‘Service Design Pack’

skeptic — Wed, 12 Mar 2008 09:50:46 +0000

214
8.5.1 Prerequisities for success
In left hand column, 4th line from bottom, ‘Service Transition Pack’ changed to ‘Service Design Pack’
214
8.5.2 Critical Success Factors…
In penultimate bullet point on page, ‘Service Transition Pack’ changed to ‘Service Design Pack’

SD p147,148 change SMIS to ISMS

skeptic — Wed, 12 Mar 2008 09:47:33 +0000

147
4.6.6.2 Outputs
2nd bullet point changed to ‘An Information Security Management System (ISMS)’
148
4.6.8 Information Management
3 instances of SMIS changed to ISMS

SD p145 Figure 4.27

skeptic — Wed, 12 Mar 2008 09:41:48 +0000

In Figure 4.27, bold text on left hand side of figure changed to ‘Information Security Management System (ISMS)’.

SD p79 ‘Catalogue’ replaced with ‘Level’

skeptic — Wed, 12 Mar 2008 09:39:19 +0000

In first sentence on the page, replace ‘Service Catalogue Management’ with ‘Service Level Management’

SD p35 changed bullet point

skeptic — Wed, 12 Mar 2008 09:33:52 +0000

In last bullet list before section 3.6.3, penultimate bullet point [that's the second to last one, Billy-Bob] changed from ‘Security Management Information System (SMIS)’to ‘Information Security Management System (ISMS)’ [shades of the Peoples Front of Judea]

SS p238 Glossary: Cost Model

skeptic — Wed, 12 Mar 2008 09:21:27 +0000

In the definition for ‘Cost Unit’, ‘(Financial Management)’ was changed to ‘(Service Strategy)’

SS p114 Figure 5.8

skeptic — Wed, 12 Mar 2008 09:17:27 +0000

In lower left-hand box, middle section, change ‘MTTR’ to ‘MTRS’ twice

SD P33 Figure 3.6

skeptic — Wed, 12 Mar 2008 00:40:12 +0000

SD P33 3.6.2 Designing supporting systems…
In Figure 3.6, ‘Service Knowledge Management System’ was added to top of database shape containing the Service Portfolio

Source ISEB http://www.itskeptic.org/node/487

SS P201 Figure 9.5

skeptic — Wed, 12 Mar 2008 00:38:35 +0000

SS P201 Figure 9.5
The two arrows within the large oval, one next to the circle ‘Customer assets’ and the other next to the circle ‘Service assets’ have had their directions reversed, so that the first one points upwards (in an anti-clockwise direction), and the second one points downwards (in an anti-clockwise direction).

Source ISEB http://www.itskeptic.org/node/487

SS P86 Incorrect reference to Table 4.6

brian_dayton — Sun, 26 Aug 2007 13:53:01 +0000

In section 4.4.2, page 86 there is a reference to Table 5.3. I think it should be "table 4.6". That is the closest table that also makes sense in the context of the reference. Seems like an editing error.

Definition of marginal costing

skeptic — Sun, 01 Jul 2007 21:41:39 +0000

"Definition of marginal costing is incorrect in accounting terms. It identifies the cost and contribution of producing one more unit of work/activity. Definition given in the glossary more closely resembles that for standard costing."

[from http://www.best-management-practice.com/changeLog/maintainIssue.aspx?ID=9 ]

Definition of Certification in glossary

skeptic — Sun, 01 Jul 2007 21:39:26 +0000

"Definition of Certification in glossary states 'The term Certification is also used to mean awarding a certificate to verify that a person has achieved a qualification.' This is incorrect; a certificate is awarded to serve as evidence that a person has achieved a qualification. Someone other than the awarding authority would use it to verify the qualification of the individual. This is an important distinction."

[from http://www.best-management-practice.com/changeLog/maintainIssue.aspx ]

Definition of Accounting in glossary

skeptic — Sun, 01 Jul 2007 21:32:20 +0000

"Definition of Accounting in glossary is incorrect, includes activities associated with Budgeting (comparing costs with budget to determine and manage variance)."

[from http://www.best-management-practice.com/changeLog/maintainIssue.aspx?ID=11 ]