http://www.itskeptic.org/node/87 Comments for "SLAs are not as widely applicable as ITIL would have us believe. The Catalog is." en http://www.itskeptic.org/node/87#comment-384 <p>I use to say that Service Catalog is the cornerstone (is this the right word?) of the ITIL roof. When customers come to us asking for SLAs or for Scorecards, I always ask them to start for the SC definition... the process to build it makes them think Service Oriented!</p> <p>Even I have a nive class where I teach as a case-study how the ScoreCard project was transformed in a service catalog one and then we added a metrics one and finally a scorecard one.</p> <p>Happy New Year!!<br /> ------------<br /> Antonio Valle</p> <p>"The safe course leads ever downward into stagnation." -- Frank Herbert</p> Thu, 28 Dec 2006 23:24:03 +0000 avallesalas comment 384 at http://www.itskeptic.org