The IT Skeptic - Comments for "ITIL V3 Intermediate exams - the money engine wins again"

The trainers dilemma

JamesFinister — Thu, 10 Jul 2008 08:10:50 +0000

Being fair to trainers they face the dilemma that they, and their companies, are primarily judged on their pass rate. The market is very competitive which makes it difficult for anyone to break ranks and deliver a value adding course at greater cost.

Ha... I thought it was the

Timo — Wed, 09 Jul 2008 22:27:42 +0000

Ha... I thought it was the case for the most part. At least with my trainers. Too focused on high scores to be able to market themselves "better".

Focus of training

JamesFinister — Mon, 07 Jul 2008 14:07:47 +0000

Plus how long before trainers train students to pass the exam, not to expose them to the wider subject matter

V3 Intermediates

Claire H — Mon, 07 Jul 2008 11:49:19 +0000

There are 2 other things that bother me here as well (wearing both my trainer and examiner hats).

1) All 8 questions will have to be perfect - there is no room here for slightly ambiguous answers. With the foundation exam, you can always point out to students that even if there a couple of strangely worded questions, they are still going to be able to pass. One dodgy question here could be the difference between pass or fail.

2) Security - how long will it be before all training organisations have anecdotal versions of the questions. Particularly when all trainers have to sit the exam - it won't be long before 100% pass rates can be pretty much guaranteed. It reminds me of a section from the novel the Secret History - the end of term exam for Invariant Subspaces has a question that is two pages long - but the answer is always 'yes' and that's all you need to know to pass!

I'm not a Version 3 hater by any means, but I think we have some continual service improvement yet to come.

Claire
claire.hicks@itiltrainingzone.com