The IT Skeptic - Comments for "Warning don't try ITIL V3's SKMS at work"

Laziness about knowledge is almost a universal

skeptic — Tue, 25 Oct 2011 21:35:55 +0000

Maybe if I worked where you do i might change my mind but I doubt it. I am constantly frustrated by IT techs' desire to solve non-technical issues with technology. Knowledge management is a cultural problem not a technical one. A bookshelf and a Windows directory can be perfectly good knowledge management technologies if staff treat knowledge as a valued asset and treat sharing of knowledge as a professional responsibility and a valued behaviour. But they don't. Laziness about knowledge is almost a universal. No amount of whizzy repositories and search engines are going to fix that.

How can anyone doubt that? Go count the number of successful KM technology implementations around the world - there aren't many. Look closely at the culture of the organisations that are successful. Then count the myriad crumbling ruins of failed knowledge tools that cover the planet.

Whenever I hear a proposal for implementing a KM tool I groan and mutter "YAFR" - Yet Another Repository. I just know what it will look like in two years time: a disused crumbling ruin...

SKMS

John Hunter — Tue, 25 Oct 2011 20:14:16 +0000

I personally think it is a good thing to have extensive documentation. Currently I am working with an international company who don’t hence they licensing, computer info, knowledge is a thing you have to not just ask around the office for or ever around the building but around the country. I see other IT professionals like me who have just came into this company shaking their heads in amazement. Knowledge Management is effective in resolving issues fast and this data needs to be stored in a database, not in a couple of word documents that are scattered across the network. SKMS is something to aspire to as there is always going to be a little chaos, but with a little cooperation from other members of the company maybe we could get there. Granted looking at the comments on this page I am the only one who thinks so, but maybe if you found yourself working where I am you might change your mind.

hmmm about...ism

Atul Kumbhkarni — Mon, 19 Oct 2009 19:29:08 +0000

I guess Do not try at work goes for the recent adopters of KM framework….but for the orgs who are growing and looking at present precarious environment (economics; competition; demanding customer; high attrition rate; knowledge highway bottleneck...)KM practitioners need to adopt to SKMS as there is no choice--where to keep my information in right and easily retrievable manner?

I go with Greg!!
....and no big deal about the wrong diagram and ..ism never hurts me

:-)

BOKKED

skeptic — Sat, 02 May 2009 09:41:16 +0000

Yup, known error, but thanks for the reminder :D, very salient

It's definately a wishlist: SKMS in ST and SO books don't match

choofie — Sat, 02 May 2009 08:57:45 +0000

Check figure 4.39 (page 151) in Service Transition and figure 4.6 (pages 67) in Service Operations.

If it is best practice there would be one model not 2. :)

I would agree that some

Visitor — Sat, 18 Apr 2009 18:20:06 +0000

I would agree that some parts och KM in the ST book has a clear "haven't tried this, but it seems logical enough"-warning. But I also would say that there is a value of keeping information in a SKMS as long as you have a clear view on 1, what value will each piece bring to your business and 2, how long it will be of value to keep there. Setting a specific, reasonable, limited goal for the KM process will help you achieve the value-part, and keeping a good information management system will help you with the second part (plus measuring contribution as part of the process).

/Greg

a Bad Thing

skeptic — Tue, 10 Jun 2008 22:26:30 +0000

Something that is not currently achievable is a Bad Thing in a body of work that purports to be good practice guidance, especailly if it is embedded in there without safety warnings

But that's good

JoePearson — Tue, 10 Jun 2008 15:22:55 +0000

"Something to aspire" to is a good thing, surely? Are you being sceptical enough? :)

Here's a sceptical (I mean cynical) view, echoing something discussed before: it's something for tools vendors to aspire to.

And btw, if you're going to

JoePearson — Tue, 10 Jun 2008 13:46:32 +0000

And btw, if you're going to quote from Life of Brian, I think we ought to open a discussion of ITIL adopters ... saying "Yes, we are all individuals!"

The IT Skeptic - Comments for "Warning don&#039;t try ITIL V3&#039;s SKMS at work"