http://www.itskeptic.org/node/4 Comments for "Service Management" en http://www.itskeptic.org/node/4#comment-1417 <p>Oh really? which bit resonates? The bit about it being somewhere to drop comment spam for an ordinary vendor whitepaper about helpdesks?</p> <p>Don't go look folks, you just encourage them.</p> Wed, 01 Aug 2007 20:49:39 +0000 skeptic comment 1417 at http://www.itskeptic.org http://www.itskeptic.org/node/4#comment-1416 <p>In fact, check this out - it's a recently published article by John Sundberg, contributing Ed. for SupportWorld mag.<br /> http://www.kineticdata.com/press/news-articles/5-steps-to-a-better-service-desk.html</p> Wed, 01 Aug 2007 16:53:19 +0000 Visitor comment 1416 at http://www.itskeptic.org