http://www.itskeptic.org/node/268 Comments for "Event generating a change ?" en http://www.itskeptic.org/node/268#comment-1235 <p>I think you are being a bit harsh. ST refers to "changes arise... reactively as a means of resolving errors and adapting to changing circumstances" (p42) and "tuning... reboot" (p47). it also covers "operational change" (p61). It doesn't go into a lot of detail about _any_ sources so service operations is not a standout oversight.</p> <p>I think you are on the edge of a bigger issue though: automated change gets no mention, yet in this era of Web Services, grid computing and so on, ITIL needs to be ready for dynamically self-healing and self-reconfiguring systems.</p> Tue, 26 Jun 2007 07:35:51 +0000 skeptic comment 1235 at http://www.itskeptic.org