The IT Skeptic - Comments for "Figure 4.8 in Service Transition and Figure 4.6 in Service Operation" http://www.itskeptic.org/node/250 Comments for "Figure 4.8 in Service Transition and Figure 4.6 in Service Operation" en it would appear SO has used http://www.itskeptic.org/node/250#comment-1188 <p>it would appear SO has used Fig 4.8 from ST when they should have used fig 4.39</p> Fri, 22 Jun 2007 02:11:39 +0000 skeptic comment 1188 at http://www.itskeptic.org