The IT Skeptic - Comments for "The sorry tale of Infra: will VMWare kill it?"

spam / not spam

skeptic — Thu, 13 Sep 2012 22:34:05 +0000

Akismet decided your comment was spam.

I hummed and hahhed and eventually decided it isn't. Line ball, since I try to keep product promotional stuff off the blog, but in this case it is pertinent to VMWare's commitment to burying a good product, and offering a way out for those trapped on it.

Close though. please don't every vendor pile in offering upgrade paths. Alemba genuinely is close to Infra so I let this one through. What do readers think?

Hello IT Skeptic

Alemba — Thu, 13 Sep 2012 10:09:15 +0000

Thank you for mentioning Alemba in your recent post about the death of Infra/VMware Service Manager. We share your thoughts exactly but would like to explain how Alemba fits into the picture.

Alemba is the largest independent Infra/VSM support consultancy in the world with over 100 years combined Infra/VSM experience. We have created a series of plug-ins to the application that transform how users interact with it. Cross browser support is included in this but everything uses standard VSM API calls so your core VSM system is not impacted in any way.

We are also developing a new ITSM platform which will be launched in April next year. This keeps alive the philosophy and spirit of the Infra product but is a ground-up re-write using the latest technology. Existing Infra users will be able to upgrade easily and we are currently running a promotion that will allow existing Infra users to access this new version for free once it becomes available.

We would love to talk to any existing Infra users who have questions about this and reassure them that their investment in Infra/VSM is not dead. Also more is on our website: www.alembagroup.com

I have heard through some

Visitor — Tue, 04 Sep 2012 14:11:32 +0000

I have heard through some contacts that VSM will be supported and enhanced via quarterly rolling patches until 2017. The last SP will be 2017. After that, they will provide 'technical guidance' for the next 2 years until 2019.

Apparently there is no plan to replace VSM after this time, although 'that may change'.

It seems VMware are set to focus on IT Business Management, Service Catalog and Automated Provisioning.

The big loser in this will be ITSM functionality, and especially CMDB as far as I can tell...