Spin

Tom Rankin 1972 — Tue, 03 Jul 2012 07:29:00 +0000

https://www.ibm.com/developerworks/mydeveloperworks/blogs/e25892f0-20f7-...

says "And if 30 minutes is too long to wait - head over to our online demo system and take a spin right now."

"Spin" is dead right.

Sigh

RichPem — Tue, 26 Jun 2012 00:16:38 +0000

ChangeGear's been around a while, started life as its name suggests as a change management ticketing and scheduling system and has bolted on other processes over time.

Sadly organisations will go for this crap because it sounds so convenient, and then they can stamp ITIL all over their sales literature too. It still surprises me that in the relatively mature UK market you still find organisations that haven't even thought about service management, and many who do thinking it's just about having processes.

And the upshot will be little valuable change and yet more 'ITIL implementations' 'failing'. No wonder ITIL gets a bad name.

It's as if us consultants don't do enough damage ourselves...

Still on one level there will be some benefit from process automation. I guess the lesson will be learned when they realise changes are still causing incidents despite a shiny new application recording them all.

The IT Skeptic - Comments for "CODE RED EXTREME Crap factoid Alert &quot;ITIL as a service&quot; from IBM and Sunview"

Spin

Sigh

The IT Skeptic - Comments for "CODE RED EXTREME Crap factoid Alert "ITIL as a service" from IBM and Sunview"