The IT Skeptic - Comments for "Why ITIL V3 2011 matters and how OGC, TSO and APMG aren't helping"

Don't look behind the curtain

bobgrins — Fri, 15 Jul 2011 16:36:18 +0000

I recently attended a webinar touted to be about the ITIL 2011 update. The notes even stated that "changes that are included in the new update" was a talking point. The entire session was about how discussions were held, who was on the various boards, mentors, advisors, authors, etc. I dared to ask the question, "can you give an actual example of a change made in the edition?" The presenter sort of chuckled and made some mumbling response about how we had to wait for the actual release date.

"Shut up, sit down, be impressed by how thorough our process was and buy it when it comes out."

Best Regards,
BobGrins

ITIL demonstrates the dangers of inside-out thinking

ianclayton — Mon, 27 Jun 2011 01:20:15 +0000

ITIL managed like an IT 'service' - inside-out. Forget free copies - its a business. TSO is a for profit as is APMG. Why should they give stuff away? The way ITIL is matured is radically different from COBIT - its not built by the itSMF membership. V3 proved that - I know the USA requested more V2 styled trench warfare content and perhaps a new book explaining the service lifecycle idea. This was coupled with extending the syllabus to include all 8 V2 books - giving us a business perspective and ICT set of bookends. Look how far that went.

It did not mention a peep in the requirements document. COBIT has gone to enormous lengths to involve its community and reflect their need. I am not convinced its fair to compare ITIL and COBIT at all.

That said, it would help if they could release access to the ITIL tables of content and index so we could at least see how much we need to worry about shifting landscapes.

Frankly, its my default assumption we shall see little new in ITIL Edition 2011 beyond what was already in the V2 complete set - the Purple Business perspective book rather had BRM nailed. Demand Management is part of Business Capacity Management, which got dropped and includes so many more nuances than just Demand.

Seems like the real customer facing stuff may once again fail to make muster, and ICT left languishing again despite the undue influence of Cloud Computing.

All this is making me feel I need to resurrect and republish that 2005/6 book of mine "I Think Somethings Missing from ITIL...?" - in that book I tried to offer a Xmas wish list of things V3 might target. Most of them remain outstanding. or then again - perhaps I should just remind folks there are 'alternatives'... wink wink

All this reminded me of the list of inside-out thinking indicators I blogged to a long time ago here “IO… IO… Its Off to Work We Go!”

A room stuffed full of elephants

JamesFinister — Sat, 25 Jun 2011 15:31:30 +0000

Geoff has highlighted one of the saddest aspects of this story - no one who is within Castle ITIL can be unaware of the approach ISACA has taken with Cobit. For that matter they are also aware of the ISO approach to writing standards.

Of course few of us have actually seen ITIL 3.1, I certainly haven't, and it could turn out that the added value the new version delivers is such that it proves the approach taken to be the right one, and that organisations would be well advised to replace their existing copies. Raise your hand now if you think that might be the case.....

.....I'll let someone else count the votes.

My personal view is there would have been no need for the wholesale revision of v3 if V3.0 had not been so slapdash, error prone and disjointed. My personal fear is that the systematic weaknesses of v3.0 will be repeated, not least that the key messages will be lost among large amounts of verbiage.

Unlike Rob though I don't lay all the blame for this on the British Civil Service, though I do believe some of those currently responsible for carrying the ITIL flame are out of their depth and years behind the time. Rather I think the market and the "industry" are ....well are what? I don't want to say "to blame" or "responsible". "Complicit" perhaps, or "co-dependent"?

James Finister
www.tcs.com
http://coreitsm.blogspot.com/

In contrast ...

deaf-llama — Sat, 25 Jun 2011 12:21:40 +0000

ISACA will be posting by June 30 the next version of COBIT, called COBIT 5, on the internet for free download by anyone for 6 months so that anyone can feed back comments and reviews to be used by the international development team to finalise COBIT 5 and publish it in Jan 2012 also for free download by anyone.

Meanwhile, OGC/TSO want GBP 299 ($450) for ITIL 2011 to replace copies of ITIL 3 that themselves cost GBP 299 ($450). It would be a grand gesture for OGC/TSO to allow all owners of ITIL V3 books to be able to download free PDF versions of ITIL 2011.

So, everyone, let's all submit a letter with our receipts or invoices for ITIL V3 books to OGC/TSO and request our online codes for free access to PDFs of ITIL 2011.

The IT Skeptic - Comments for "Why ITIL V3 2011 matters and how OGC, TSO and APMG aren&#039;t helping"

Don't look behind the curtain

ITIL demonstrates the dangers of inside-out thinking

A room stuffed full of elephants

In contrast ...

The IT Skeptic - Comments for "Why ITIL V3 2011 matters and how OGC, TSO and APMG aren't helping"