http://www.itskeptic.org/what-does-term-it-service-management-mean-you Comments for "What does the term "IT Service Management" mean to you?" en http://www.itskeptic.org/what-does-term-it-service-management-mean-you#comment-8087 <p>For more on my views on this, see <a href="http://blogs.pinkelephant.com/index.php?/conference/comments/what_does_the_term_it_service_management_mean_to_you/" target="_blank">my post over on the Pink Elephant 2012 conference blog</a></p> Fri, 06 May 2011 06:53:18 +0000 skeptic comment 8087 at http://www.itskeptic.org http://www.itskeptic.org/what-does-term-it-service-management-mean-you#comment-8079 <p>You didn't ask about the qualifier "IT." I think we need clarity there as well. I propose the following:</p> <p>Principle 1: Information Technology (IT) is about computing practices and assets applied to enterprise needs.<br /> Principle 2: Computing has always been, and will always be, a service.<br /> Principle 3: An IT service is the delivery of computation towards some broader end. </p> <p>If it does not involve computation, it is not an "IT" service. Axiomatically. It may be part of the broader class of "services" including those offered by lawyers and beauticians. </p> <p>Charles T. Betz<br /> <a href="http://www.erp4it.com" title="http://www.erp4it.com" rel="nofollow">http://www.erp4it.com</a></p> Mon, 02 May 2011 21:48:40 +0000 Charles T. Betz comment 8079 at http://www.itskeptic.org http://www.itskeptic.org/what-does-term-it-service-management-mean-you#comment-8068 <p>I always liked the words 'organizational capabilities' from ITIL in the definition of Service Management.</p> <p>However, as with IT itself, its meaning changes with context.<br /> - Could be a department (yes!)<br /> - could be 'the service lifecycle'<br /> - could be the organizational capabilities that are required to manage the service lifecycle for all services<br /> - more...</p> Fri, 29 Apr 2011 13:16:19 +0000 Niels comment 8068 at http://www.itskeptic.org