http://www.itskeptic.org/why-are-analysts-dumping-it-service-desk Comments for "Why are the analysts dumping IT Service Desk" en http://www.itskeptic.org/why-are-analysts-dumping-it-service-desk#comment-8054 <p>The analyst firms have, as you clearly describe, come to believe that IT Service Desk software is now a commodity. </p> <p>It seems to me at this time that two things coming out of this. Probably think of more later.</p> <p>First, prices if commodity items tend to go down.</p> <p>Second, the way in which the company using the tool implements policy, process, measurement, and organization around the tool - which was always more important - now is the only thing upon which companies can focus.</p> <p>This is great.</p> <p>Perhaps we'll now see more focus on the ability of Service Managers to do Lean Value Stream Analysis, Design their execution with Six Sigma measurements in mind, increase the modularization and loosely couple the design of their services...</p> <p>Will the sales battlefield change from driving sales with a demo to something else?<br /> Does this reduce the value of ITIL in the eyes of software manufacturers?</p> <p>Will the PS sales battlefield change from hire the software manufacturer who knows about the product to hire a consultant that knows how to create value?</p> <p>What's your take on how this will change the software market for IT Service Desk tools?</p> Thu, 21 Apr 2011 16:19:39 +0000 CaryKing comment 8054 at http://www.itskeptic.org