The IT Skeptic - Comments for "We need a movement"

Don't forget us Aussies and the South Africans!

Tom Rankin — Thu, 31 Mar 2011 07:54:11 +0000

Somewhat early adopters of ITIL compared to the septic tanks.

The original vision for v3

skeptic — Wed, 30 Mar 2011 17:56:00 +0000

The original vision for v3 was for continuous incremental improvement. Cobit 5 has the same aspiration
We shall see

movement

Barcaly Rae — Wed, 30 Mar 2011 12:27:00 +0000

Yes I agree wth this - its not that ITIL is broken but that the schedule of maintenance is out of synch. We definitley don;t need new methodologies or organisations but some clarity and simplicity around the key messages - implementation know-how, value proposition, plus some key areas like 'CMS/CMDB' etc etc.

Most of all we need some to be able to speed up how we implemement service management, as well as the process fo renewing ITIL itself. I think for all of this we just need some good leadership to steer the industry trhough this difficult period and to point to wher the answers are (already) to the key questions.

Finland followed US

aroos — Wed, 30 Mar 2011 10:44:31 +0000

James,

I know, the strange thing is that ITIL came to Finland and the rest of Europe outside UK and Benelux only after it broke thru in the US. I personally organized the first open Itil Foundation course here and was very active in the beginning, which partially explains why I bother still to get het up about it. Actually I've promised myself a couple of times to let it be.

Aale

The Anglo-Dutch curve

JamesFinister — Wed, 30 Mar 2011 09:43:20 +0000

You might also want to consider that by the time ITIL went viral in the US it was relatively old hat in the UK and Netherlands, which is probably one reason so few people over here get as het up about some of the debates. To a large extent it is just seen as part of the landscape, with the odd organisation going through a fundamentalist revival every now and then.

James Finister
www.tcs.com
http://coreitsm.blogspot.com/

Not for everything

aroos — Wed, 30 Mar 2011 06:49:00 +0000

The hype model implies that everything will work. If you look at old Gartner graphs, there are a fair amount of things that did not make it. Here's one set of graphs: http://adverlab.blogspot.com/2008/08/media-history-through-gartner-hype.... Look for vanishing solutions. My guess is that itsm is on that path but ITIL will disappear before maturity.

Many consultants keep painting IT practitioners as failures who don't get it (not critizicing the great Pink11 opening video) but I have a feeling that there are also practitioners who quietly have gone beyond ITIL. Commercial IT service providers have no need to reveal their secrets if they think that they have invented superior methods for internal processes. They do not need ITIL sprouting consultants which means that the ITIL people will not get to know them.

Aale

good point

skeptic — Tue, 29 Mar 2011 19:32:00 +0000

Dead right. Wish I'd made that point. I think its true for itsm and for ITIL
However something I've been meaning to blog about for years is that not all systems are a stable smooth curve like Gartner's. It might oscillate wildly between expectations and despair

Hype cycle

Philippe — Tue, 29 Mar 2011 16:23:11 +0000

From the hype cycle perspective, the Peak of Inflated Expectations is way behind, the Trough of Disillusionment is passed, so we're pretty much on the slope of Enlightment and the Plateau of Productivity shouldn't be very far.

Actually, that sounds like very goor news for everyone.