http://www.itskeptic.org/node/20 Comments for "The march of ITIL zealots" en http://www.itskeptic.org/node/20#comment-4 <p>From <a href="http://data.memberclicks.com/site/itsmf/Research_Newsletter_-_April_2006_Issue.pdf">itSMF USA's own research newsletter of April 2006</a>:</p> <blockquote><p> Compass then asked the companies how well they actually measure their ITIL process maturity. Only 4 percent of respondents felt able to say that all of their ITIL processes were fully measured for maturity and fewer than one third of respondents had maturity measures for all ITIL processes. Compass also asked people to define how well their organization is able to relate process maturity to performance improvement based on measurement. Only 9 percent of respondents felt able to say that the relationship was based on full measures, fully linking process maturity with performance. A staggering 72 percent felt unable to acknowledge any linkage at all between process maturity and performance improvement. </p></blockquote> <p>How on earth do they get the money? and how do their managers keep their jobs?</p> Sat, 10 Jun 2006 21:39:44 +0000 skeptic comment 4 at http://www.itskeptic.org