The IT Skeptic - Comments for "What Las Vegas and ITIL V3 have in common."

ITIL Certification and Tools will improve results ( !!! ???)

Rui Natal — Wed, 02 Jun 2010 14:11:33 +0000

Well, the point is: people think that with just a certification a dn a set of tools they will be able to change the way of doing or supporting their business.
I have been trying to spread this word down here in Rio de Janeiro (Brazil) and people just do not care. And what we see down here frequently are projects that (like heavy planes) run, and run, and run and simply do not take off.
I hate this certification approach and the uncountable certification requirements we have in the market nowadays. Almost every vendor has a certification schema and in my opinion most of them are just a vendor machine to make money.
I use to say that ITIL and ITSM are like an international marathon where the top performers or the top runners receive all the attention they deserve aand the mass of professionals, companies and organizations are just left behind. And they have to try to find their track, their roadmap by themselves. There is no time to be dedicated to this portion of the market (customers). The attention is aimed to the top performers to the big companies, the vompanies with many million dollars budget.
And the big mass of customers and companies are just lost, with no direction, no plan, no help. And the risk for the market as a whole is that ITIL, ITSM, ..., ... loose all the credit they have and in a couple of years another "letter soup" another "acronym soup" arrives in the market and we see all these movements on and on.
I am quite sure we've got to do something in order not to loose the focus, in order not to loose the credit, in order to put all those wagons back to track.
Rui Natal from Rio de Janeiro (Brazil)
(rnatal@cscbrasil.com.br)

These are orthogonal

skeptic — Tue, 02 Mar 2010 20:14:16 +0000

These are orthogonal dimensions.

the ideas and concepts should be a synthesis of the proven. The level at which you explain them and the maturity you expound should be high, not "see John run".

SKMS and CMS are blue-sky concepts achieved by few or none, not proven and not essential to all. they shouldn't be in ITIL (yet).

The business models of Service Strategy are essential to all. The explanation must not be dumbed down to "know your costs" "Have an account manager" etc

How so?

DavidT — Tue, 02 Mar 2010 15:43:34 +0000

"ITIL is the opposite case: it is intended to be a synthesis of other ideas and systems - it is not meant to be original."

"ITIL seems more intent on achieving mass appeal and accessibility than on lifting the game."

This seems contradictory - how can you lift the game without being original?

DavidT

moderation, synthesis, intelligence and authenticity and ...

mbuzina — Mon, 01 Mar 2010 10:50:48 +0000

Quote "So it is a great thing that many IT conferences are in Las Vegas - we can learn some lessons while we are there: moderation, synthesis, intelligence and authenticity." and

we can learn about the business model / business driver - "Make Money".