The IT Skeptic - Comments for "The IT Skeptic is writing a new book on service management"

book title

NetRat — Sun, 21 Nov 2010 11:07:03 +0000

What's about 'Common Sense Management'?

limit

skeptic — Mon, 14 Dec 2009 00:18:13 +0000

Hmmm I like it but might limit the middle American market, Tom

How about a variant on "kiss

Tom Rankin — Sun, 13 Dec 2009 23:37:40 +0000

How about a variant on "kiss my arse".

K.I.S.S. my ITSM
K.I.S.S. my Service

Another suggestion

Wraith — Sun, 13 Dec 2009 23:01:24 +0000

Personally, I'd suggest "Service De Corps". Say it out loud for the full effect.

Copper Service

skeptic — Wed, 09 Dec 2009 21:48:00 +0000

Thank-you everyone for your input. In the end I have gone (provisionally) with Copper Service: a basic guide to providing services. I liked Core Service but it has been used too much (and the domain has gone, an important consideration in the 21st Century). Copper gives a distinct branding, making it memorable amongst the hundreds of other "service something" books, and the subtitle still appears in an Amazon listing and gets to the point.

(It is a truly fantastic world we live in. In seconds I can search Amazon for similar book titles, Google for uses of the phrase anywhere and potential trademarks, GoDaddy for available domain names, and even the US IP database for registered trademarks - a search I'd have paid thousands for and waited weeks for an answer prior to the internet. Mind you prior to the internet i'd not be writing the book because no-one would have heard of me and I'd have nowhere to sell it)

Service request agreement??

ianclayton — Thu, 26 Nov 2009 21:00:09 +0000

Or perhaps even a 'service request agreement'? Its so much easier to start to target and gain improvements by looking at each drain on IT resources as a 'service request', even incidents should be managed as a type of request (for service), and then associate a service level with each request. This will simplify relating the request to what the USMBOK calls a 'vital mission activity', and with the first baby steps needed to successfully develop a service catalog.

Why folks start out putting themselves behind the 8-ball of defining a service to then define an agreement, two major efforts, is beyond me....

BlaBla

pjotrg — Thu, 26 Nov 2009 07:57:01 +0000

I forgot.... we should add a new acronym too: the BLA which means Business Level Agreement. This should be a document much more usefull than the common blablabla we find in a SLA

The Right Level of Service

bobgrins — Wed, 25 Nov 2009 16:16:57 +0000

I like the "Delivering the Right Level of Service" suggestion. You can add a subtitle about "good enough" practices or how to uncomplicate your services or bringing sanity to service delivery.

To fellow yanks, Happy Thanksgiving.
To any brits, Happy "we're finally rid of them" day.
To the rest of you, happy thursday.

Best Regards,
BobGrins

book name

cybi — Sat, 21 Nov 2009 22:04:09 +0000

hello, i like your initiative. Love to read the posts and comments on your blog.
What about:
Business at your service
Running your business as a service
The business service model
Get it done the service way

unfortunate

skeptic — Fri, 20 Nov 2009 23:51:46 +0000

Has some unfortunate connotations. Sounds like what a vendor might ask...

How about...

DavidT — Fri, 20 Nov 2009 23:31:30 +0000

"Are You Being Serviced?"

Copper makes sense but...

Glen — Fri, 20 Nov 2009 14:30:55 +0000

Hey Skep,

Good luck with the book project.

A thought.... Practical Practices, delivering the right level of service.

Still want to read your He Tangata.

A good initiative

pjotrg — Fri, 20 Nov 2009 08:17:27 +0000

Great idea skep, cont me in on you review board ;-)

I discvered whilst replacing the CIO of the drinkwater company in Rotterdam that what we were doing in IT (and called ITIL) looked pretty mucht the same as the way they managed the production (read purification) and distribution of water for over decades.

How about: "At your Service"

Good luck with the book

supportthought — Thu, 19 Nov 2009 13:55:30 +0000

to follow on this theme, how about:

BSaaS

"call your local vendor, no longer do we need to come to your site to dispense it, now we can deliver our BS in web2.0!"

I am not sure about Copper, it was derived from an acronym so maybe flying in the face of your "no acronyms" stance.

I do like the idea of the book and I'm sure it has a wide audience, I will be interested in how you manage to make it as generic as you intend.

I will try and come up with more than just platitudes and quips after another coffee.

...as a Service"

Marc — Thu, 19 Nov 2009 12:17:34 +0000

"Service as a Service"
"Copper as a Service"
CAAS

???

So sorry. The recent trend of offering any IT product "as a service" is starting to annoy me. And going back to the basics as your book-idea does sounds rather refreshing.

names

dave — Thu, 19 Nov 2009 00:47:07 +0000

"Copper Service Management: The best you can do is good enough"

sneakly meaning that Good Enough is the best you can do, but might get picked up by someone thinking you're encouraging best practice in everything ... they need educated.

But I do like the idea of no bullshit. "Copper: Service Management without the BS"

dunno - just tossing ideas at you