http://www.itskeptic.org/itil-glossary Comments for "An ITIL glossary" en http://www.itskeptic.org/itil-glossary#comment-5869 <p>Implementation. Their use of this term is fuzzy at best. For example, in the Deming Cycle "Do" phase, it says, it includes the "development and implementation of a project to close the identified gaps, implementation of the improvement to Service Management process...." In the "Check" phase it says this stage requires implementing the actual service and Service Management process improvements". ldiaz</p> Fri, 06 Nov 2009 19:22:10 +0000 lyladiaz comment 5869 at http://www.itskeptic.org