ITIL V3 in 4 Easy Steps

Claire Agutter — Wed, 21 Oct 2009 09:47:10 +0000

I think I can do this...

1) Decide what you're trying to achieve (as in making the business better/more profitable - not just 'Implement ITIL')
2) Plan to do it, including resources, budget, reporting, success factors and of course reading the ITIL books to see which bits you actually need
3) Stick to your plan
4) Report on success and have a big party

And if you must have a step 5 - present at itSMF conference

Claire

PS Most worrying quote from the Service Design Book?

The question often asked is ‘Which process shall I implement first?’ The real answer is all of them, as the true value of implementing all of the Service Management processes is far greater than the sum of the individual processes.

So much for adapt and adopt!

The IT Skeptic - Comments for "5 easy steps to implement ITIL V3"

ITIL V3 in 4 Easy Steps