The IT Skeptic - Comments for "What use is Passing Your ITIL Foundation Exam now?"

I passed my ITIL Foundation Exam 2 weeks ago

Joaquin Bañez — Thu, 18 Jun 2009 15:22:37 +0000

I passed my ITIL Foundation Exam 2 weeks ago basically reading the itSMFi book and did really well; I had also bought "Passing your ITIL Foundation Exam" around march, but used it very little, and I found sample questions were quite weird -and I could confirm that when I sat the exam.

Prior to sit the exam I thought of waiting until the new syllabus was published, but couldn't hold me back... Anyway, now I think I should have spent my money buying the Pocket Guide instead of "Passing your...", as it would do for the exam and will still be useful for work.

one more pick

Michiel — Fri, 13 Mar 2009 12:18:55 +0000

And of course, there is 'De Kleine ITIL' for Dutch and Flamish readers (SDU publishers), a handy pocketguide covering ITIL v3, and extended with practical tips & tricks.

People's Liberation Front of Judea

skeptic — Thu, 12 Mar 2009 19:17:00 +0000

Shades of the "People's Liberation Front of Judea"! Everyone has the official book. For a handy pocket reference you can buy

the Key Element guides fron OGC
the itSMFI (but actually itSMFUK) Introduction to ITIL V3
the pocket book from the "Official Publisher of ITIL" as TSO bill theirs
"the ITSMFI pocketbook" from the Netherlands
of course Art of Service have one too (shown here)
and Van Haren have an almost identical-looking one on "ITSM" instead of "ITIL"

That's what we like to see, open competition in all its glory. Pity the poor punter though new to ITIL and trying to work it all out.

[Updated: P.S. I've been working on a post about this for a while. Coming soon]

Pocket Books

Annelise — Thu, 12 Mar 2009 10:53:00 +0000

Readers might like to know that the ITSMFI Pocket Book (IT Service Management based on ITIL V3) is published by Van Haren Publishing and is available in the English version for 11,95 Euros (c. 11 Sterling). Price for 10 copies for end users is Euros 99,50 (approx 92 Sterling).
Most Chapters stock the single copy option and give a member discount
Translations are available at a slighly more expensive rate in Japanese, Italian, Dutch, German and Spanish

(Skep: I have tried to avoid a shameless plug by cutting out any marketing speak in this response -- hope I got the balance right!)

logged onto the itsmf website

skeptic — Wed, 11 Mar 2009 18:56:34 +0000

That's all very well for you Brits. itSMF membership is so fragmented that this is problematic for many other countries.

Discounts

Liz Gallacher — Wed, 11 Mar 2009 08:59:48 +0000

Make sure that you are logged onto the itsmf website, the price should then go down to £7.96. Be careful if you are ordering multiple copies - experiment with different amounts - 100 copies gets the discounted price down to £7.46, whereas 101 copies gets it down to £6.96. So you get another copy, but pay £42.73 less!
Liz Gallacher
Freelance Trainer and Consultant

It is really out of date

PELIJN — Tue, 10 Mar 2009 21:16:00 +0000

The Passing your ITIL v3 Foundation book is out of date. We still use it in some of the Foundation courses we run, but we have to tell people: don't try the exam questions, because they are old. The same thing applies to some of the text.
The syllabus is going to change again on May 1, 2009... so even less value then.

It just confused people.

By the way Have you seen the TSO ITIL v3 Foundation handbook? I ordered one, but would love to see some comments on that one.

http://www.tsoshop.co.uk/bookstore.asp?FO=1159966&DI=583769#GEMS6439527

Really funny though. They sell one copy for GBP 9.95.... and if you order 10 copies you get a deal: GBP 99.50 ....

Regards
Peter Lijnse

Second Impression 2008

Duncs — Sat, 07 Mar 2009 13:47:00 +0000

I've got two copies on the shelf next to me as there was an update last year which did a little of that years updating. I used to use it on Foundation courses but replaced it with the ITILv3 Foundation Handbook as that showed the syllabus items plus extras so was a better reference after the course.