The IT Skeptic - Comments for "ITIL V3 Live is ... still coming, and VERY expensive"

if your boss is paying... maybe

skeptic — Thu, 06 May 2010 10:46:48 +0000

here's my take on it a year ago. Be sure to read the comments

bestpracticelive.com ?

Andy — Tue, 04 May 2010 13:44:34 +0000

Can anyone recommend this? It purports to have the model worked out to fine detail with work instructions etc. Is it worth the subscription?

Correcting deviation

skeptic — Tue, 16 Jun 2009 08:49:07 +0000

whooor! "Correcting deviation"? Even worse thoughts of whips and mink manacles and...

You are welcome to correct any deviation :-)

Geir Isene — Tue, 16 Jun 2009 07:41:00 +0000

ianclayton (and others): You are more than welcome to add your knowledge and correct any outness that you discover on itframeworks.org.

Caution - a work in progress

ianclayton — Sat, 30 May 2009 17:08:11 +0000

Skep
Very important point about recognizing copyright.

I was tempted to have a quick look at the itframework site and wish anyone well who is trying to help folks understand better ITIL Version 3 and by doing so protect any existing or planned investment.

In doing so I noticed a number of potentially important omissions. I'll lmention a couple for folks to consider.

1. The failure on the strategy 'swimlane' to describe how market spaces are defined and interrogated to identify a match with capabilities, and thereby the opportunity to address. A key factor here is also the investment analysis (service economics/financial management) activities that authorize a change to the overall strategy, represented by a suitable change to the service portfolio.

2. Here is another quick omission - service pipeline. Strategy implies that once a proposed service solution (represented by a service charter?) is financially approved, it has to enter the service pipeline to enable subsequent activity by service design.

Both of these observations are based upon the first diagram I reviewed: http://www.itframeworks.org/wiki/Category:Service_Strategy

So as I started out - please recognize sources and copyright, and please be sure to help better 'decipher' the source by perhaps listing all of the key artifacts involved at various stages and checking off any flow diagrams to ensure they are represented in some form. Perhaps most important of all - where an interpretation is ADDED (by this I mean ITIL may not specifically state but you have assumed) - please make sure the reader is made aware. Separate fact from assumption.

Please do not add USMBOK without prior written permission. The overview offered at http://www.usmbok.org belies the underlying detail documented in the Guide to the USMBOK publication.

jaded

skeptic — Sat, 30 May 2009 09:15:52 +0000

I'm a little jaded when it comes to open content due to my own experiences with previous open ITIL sites (OpenITIL, the ITIL Open Guide and the ITIL Wiki, not to mention Wikipedia itself) as well as my own open efforts.

Open sites need an enormous population base to work and even then they become captive of vested interests or the ignorant, the bored and fringe elements. I don't believe the ITSM community is big enough to sustain a good open site though I'd be happy to be proved wrong.

Also a warning: I don't see any acknowledgement of OGC trademark ownership, nor any warning to contributors not to include copyright material. As a creator of IP I am not a supporter of IP rights violation.

Good luck to you.

IT Frameworks site

Huayra — Fri, 29 May 2009 13:13:07 +0000

http://www.itframeworks.org/

Let knowledge be shared!

ITIL Live ain't nothing compared to the spirit of sharing, right? ;)

Shrinking Funding

goldboar — Fri, 05 Dec 2008 16:28:18 +0000

Once again skep ask the burning question, who has ponied up the registration fee. I'm just trying to keep funding for our current program let alone trying to ask for additional funding.

Nobody in their right mind is going to line TSO's pockets

skeptic — Thu, 04 Dec 2008 18:22:00 +0000

I'll make you a prediction, Aale: there WON'T be any news, articles or case studies other than the following:

those already available in the public domain
one or two that TSO can cobble up from the key stakeholders (the authors etc)
thinly disguised brochures from vendors
paid content - look for an offer from the site once they get desperate

...and yes I too would love to hear from anyone who has managed to scam their boss for the registration fee.

Is it dead or alive?

aroos — Thu, 04 Dec 2008 08:23:19 +0000

I checked the ITIL Live site. It looks like there are no news, articles or case studies.

Of course I have not wasted thousands of £'s to get access but I suppose it would show the titles. Does anybody know what is the status?

Aale

ITIL Classroom education is dead - Long Live 'ITIL Live'

ianclayton — Thu, 04 Dec 2008 08:02:00 +0000

Clumsy English but its late...

Check it out: http://www.bestpracticelive.com/

Looks great - job well done... I especially like:

"...it puts ITIL V3 in a Live learning Environment"

and

"As an educational aid: organizations who are investing in formal ITIL education will be able to use ITIL Live as a resource for study and as a reference tool after ITIL certification."

So they cover before and after... that just leaves during...

Methinks the game is over for classroom education delivered by the accredited cottage industry.....

What are we paying for?

goldboar — Thu, 02 Oct 2008 16:48:47 +0000

The idea of creating a pay for knowledge portal is not new in the ITIL space, the trouble with the pay for model, as Skep points out, vendors are the only one that contribute content. Let's face it, if you want the vendor's content, just sign up for one of the numerous "free" webinars that we all get e-mails for or supposedly "free" white papers that you have to register for before you get it. (Then you spend how much time fending off the vendor calls).

Practitioners are looking for real case studies done by other practitioners, not case studies that are sales pitches in sheep’s clothing. I realize we all need to make a living, however, how about charging a nominal fee for the portal so that the average practitioner can afford the subscription. This may even increase the quality of content.

hp model

mihau — Fri, 26 Sep 2008 12:44:19 +0000

Do they (HP) publish ITIL v2/3 models on public? Is there a site where you can download it?

Regards,
Michal

Absolutely ridiculous...

The ITIL Imp — Thu, 25 Sep 2008 20:16:59 +0000

I'm well and truly with you on this one Skeptic. As I wrote on my blog back in June I think we've been misled here. There is no way that I will be paying £2500 per year for content as an individual person. Who came up with that pricing model?!

Yes

JamesFinister — Thu, 25 Sep 2008 09:20:47 +0000

It is quite good, so is the HP model.

Always fun asking IBM where they actually use the model themselves

New version, eh?

kengon — Thu, 25 Sep 2008 05:45:58 +0000

Skep,

[BTW I hear ITIL 4 is in early discussion already]

Well, if it does, at least I can claim the honor of being the first person to predict it (on your site to boot!). How do you think that will look on my CV? LOL

kengon

Anyone out there tried IBM Tivoli Unified Process?

skeptic — Wed, 24 Sep 2008 22:19:00 +0000

This looks cool [please note; the IT Skeptic is capable of saying something nice about IBM]. I have downloaded it but won't have time until next week to try it out. Anyone out there tried IBM Tivoli Unified Process?

itup

mihau — Wed, 24 Sep 2008 14:27:28 +0000

Have you heard of ITUP? it is free for non customising purposes but they have also ITUP composer for publishing changed customized processes.

Regards,
Michal