The IT Skeptic - Comments for "The ITIL V3 indexes"

Usability

JamesFinister — Fri, 08 May 2009 08:13:36 +0000

All part of the lack of focus on the needs of the different real world users of ITIL.

I pointed an excellent test manager at ITIL v3 but he gave up trying to find out what v3 actually says about testing in frustration at trying to follow the references

James Finister
Wolston Limited
www.wolston.net
www.coreITSM.com
http://coreitsm.blogspot.com/

ITIL book indexes suck

skeptic — Thu, 07 May 2009 23:49:15 +0000

The index to Service Transition tells me Post Implementation Review is mentioned on page 112. This turns out to be a casual offhand mention. It is in fact discussed on pages 58, 105, 112, 113, 160, 169, 224, and 240. Lucky I checked on Google. The book indexes suck.

The Glossary

JamesFinister — Tue, 10 Mar 2009 19:37:26 +0000

I'm not so impressed with the current version, but in the past the glossary has been the best value of all the ITIL publications. The price was right and it was the best canonical source of definitions to close down pointless arguments.

Another example

Duncs — Tue, 10 Mar 2009 15:56:01 +0000

I just encountered an example of this issue in class. I've set the class an exercise to create an Incident Model for a particular issue. One group reached straight for their copy of the Operations book, turned to the index and found nothing. They are there under 4.2.4.2 but there's nothing in the index and the contents only goes to two levels of numbering.

The index is full of entries which point to the glossary which adds no value at all. If you just want to know what the term means, turn straight to the glossary.

Hi Marc, Well, I think I am

Marcus — Mon, 09 Mar 2009 19:47:03 +0000

Hi Marc,

Well, I think I am in a good mood today... :-)

I agree with all your points about how acrobat digital reader is such a f*****g piece of m**********r s**t.

But I still use it ! :-)

Good tool that hangs every 1/2 hour?

mbuzina — Mon, 09 Mar 2009 15:39:30 +0000

Hi Marcus,

Somehow the definition of "Good Tool" & "annoying hangs every 30-40 minutes" do not fit into the same space of mind at the same time for me.
Add the overall sluggisch response (on a modern laptop with 4 gb RAM) for a reading application (not big bang simulation!) and the lack of functionality with respect to zoom levels (personal feeling) as well as the overall issues of DRM laden products (I have had to re-download the books the second time already), you will get into the category of a lousy tool at least (f****g piece of crap is a better description).

But well, luckily we do not all feel the same ;-)

Adobe Digital Reader is a

Marcus — Mon, 09 Mar 2009 13:17:33 +0000

Adobe Digital Reader is a good tool, but that bug of hanging every 30 or 40 minutes is so annoying...

By the way, I use the on-line version much more often that the paper one... You can pretend you are busy with the on-line one... :)

eBook Version

mbuzina — Mon, 09 Mar 2009 12:01:04 +0000

I own an ebook version and search does help in such cases. But the adobe digital editions reader is a pain in the *** (beeped so that americans under the age of 50 may read the post ;-)