skeptic's blog

Service catalogue discussion forum

Submitted by skeptic on Sat, 2012-11-03 21:01

Biomni and the IT Skeptic are hosting a series of forums to help IT organisations with Service Catalogue adoption.

These forums are the ideal platform to collaborate with leading Service Catalogue contributors on your own Service Catalogue project and the challenges that you may facing. Share ideas with other like-minded IT individuals and helps others along the way!

Note to devops; smaller changes do not equate to less risk

Submitted by skeptic on Sat, 2012-11-03 00:39

To say smaller frequent changes are less risky is a dangerous fallacy. Tweet this

British Government Cabinet Office is selling ITIL and Prince2

Submitted by skeptic on Thu, 2012-11-01 19:25

Well its official, they are selling ITIL (and Prince2 and MSP and all the "Swirl" suite). Tweet this. The rumours had been coming thick and fast but now the Cabinet Office has let a tender. A restricted tender: chances are if you are reading this you can't bid.

The anti-email crowd is shooting the messenger. Email is lovely

Submitted by skeptic on Fri, 2012-10-26 23:01

If I see one more rant about "email is dead" or "let's replace email" I'm gonna throw up. Email is great. There's a reason it is so wildly successful and widely adopted.

How to improve your service configuration data and what that means for CMDB

Submitted by skeptic on Mon, 2012-10-15 18:55

A reader asked How do you maintain the information of your complex interlinked system?

Improve first

Submitted by skeptic on Tue, 2012-10-09 08:08

Improve first. Measure, plan, manage, define and standardise later.

Remedyforce crap factoid alert

Submitted by skeptic on Sat, 2012-10-06 22:24

ImageNucleus Research have produced what is possibly the most outrageous Crap Factoid ever.

The IT Skeptic regular podcast

Submitted by skeptic on Wed, 2012-10-03 09:03

The IT Skeptic is really pleased to announce I am now podcasting regularly, coming to you monthly as one of the three hosts of ITSM Weekly the Podcast, Antipodean Edition.

Why process maturity is a useless metric for ITSM improvement

Submitted by skeptic on Sun, 2012-09-30 21:27

Process/practice maturity is a metric that should be of little interest when deciding where to focus your improvement efforts, or for measuring the results of those efforts. And CMM process management maturity is even more useless than execution maturity.

Risk and value should be the primary metrics for planning and assessing your improvement.

Book review: IT That Matters. Business porn.

Submitted by skeptic on Mon, 2012-09-24 10:24

itSMF have published another ITSM pocket-book in conjunction with TSO: IT That Matters: An Executive's Guide to maximising [with an "s"!] the strategic value of your IT investment by Dennis Ravenelle (ISBN 978-0117080614). I'm an intellectual fan-boy: I recognise and respect superior intellect. I'm also a writer, and respect fine writing. On both counts I liked IT That Matters. And quoting Nirvana is cool.

In the end though, this is "business porn" like almost all ITSM books. I crave something I can use.

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