skeptic's blog

IT operations can learn from lean manufacturing

Submitted by skeptic on Thu, 2007-08-16 17:05

This article has been podcast
Keep an eye on Lean. It is the next big thing (fad or real change?). I always watch what is coming across from manufacturing to IT because - in the service management area at least - that is the trend: manufacturing teaches us.

Visions of the Future of ITIL: Fourth Vision

Submitted by skeptic on Thu, 2007-08-16 09:18

The IT Swami gives us his mid-year Visions of the Future of ITIL. Previously we had the First, Second, and Third Visions. This is the Fourth:

More on the three sets of itSMF rules

Submitted by skeptic on Mon, 2007-08-13 10:13

A couple of further points to my post on itSMF "rules": (1) any itSMF rules should be set by the members or at least in response to the wishes of the members (2) should the International Board be operational?

We get the governance we deserve: what to do about itSMF?

Submitted by skeptic on Sun, 2007-08-12 10:05

Nations get the government they deserve, and so too do organisations. If members don't mind the itSMF being the OGC's pet monkey or a carnival of prancing vendors, then they can just leave it to slide. If the people don't rise up and say "enough" then it gets worse.

A reader asks What is it you wish members to do [about itSMF]?

itSMF International secret rules revealed

Submitted by skeptic on Fri, 2007-08-10 21:58

Where directors are the elected representatives of paying members, those directors ought not to be setting their own rules and policy without the consultation of members. In the interests of assisting the itSMF International on its road to transparency, here is the itSMFI Memorandum of Association [838kB pdf]. There are several points of note that I hope may get discussed at the upcoming itSMFI AGM.

does the ITIL3 Foundation Bridging syllabus still need some editing?

Submitted by skeptic on Thu, 2007-08-09 05:30

Am I missing something or does the ITIL3 Foundation Bridging syllabus still need some editing? Consider this from version 3.2 (6th August):

Part 3: Subjects not to be covered in the Bridge course
These subjects are covered in the full ITIL® V3 Foundation Bridge Course in IT Service Management, but are left out from the Bridge course.

...er... right.

Visions of the Future of ITIL: Third Vision

Submitted by skeptic on Tue, 2007-08-07 04:00

The IT Swami gives us his mid-year Visions of the Future of ITIL. Previously we had the First Vision and Second Vision. This is the Third:

the ITIL industry is worth about $2 BILLION to $5 BILLION per year

Submitted by skeptic on Sun, 2007-08-05 03:40

On a back-of-a-napkin calculation, I reckon the ITIL industry is worth about $2 BILLION to $5 BILLION per year. Can anyone confirm or refute these numbers?

They're changing the guard at ITIL palace

Submitted by skeptic on Sat, 2007-08-04 08:29

guardLoyalist Certification Services (LCS) have become an ITIL accredited Examination Institute headquartered in North America. If the significance of this escaped you consider this:

The CMDB Federation releases its federation specification for public review

Submitted by skeptic on Fri, 2007-08-03 07:21

The CMDB Federation has released "version 0.95" draft specification of the standard for federation (read: interoperability) between CMDBs and similar operational software. This specification will make quite an impact on the IT operations software market once it is finished... but it isn't yet, not by a long way.

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