skeptic's blog

ITIL exams dropped from Prometric: consider ISO20000 certification as an alternative?

Submitted by skeptic on Thu, 2008-03-06 09:00

The March edition of the IT Skeptic's newsletter, the Skeptical Informer, went out and it included the statement:

The certification industry still seems to have an attitude of "F*** the quality of teaching! Maximise profits!"

A little strong? That was before I knew that ITIL exams have been withdrawn from Prometric (a respected online provider of certifications). You should have heard me then! [Updated: now available again]

Comments from the IT Skeptic blog, February 2008

Submitted by skeptic on Tue, 2008-03-04 21:12

It takes a lot of energy to produce this monthly survey of the comments on the blog. I'd really appreciate feedback from anyone who feels strongly one way or the other about this section of the newsletter. Is it useful or interesting to you?

Comment aficianados are reminded you can subscribe to the comment RSS feed to get your daily fix.

itSMF International launches new website

Submitted by skeptic on Mon, 2008-03-03 22:37

Recovering from the embarassment of their previous host withdrawing services, the itSMF International has launched their new website after a couple of months of a shaky temporary arrangement.

ITIL Certification: a technique for passing multiple-choice exams

Submitted by skeptic on Sat, 2008-03-01 20:41

Multiple-choice exams test how well someone can do multiple-choice exams. Depending on how well written the qustions are, they might also test some understanding of the topic ... or not. With good technique you can get a pretty good score with limited knowledge.

ITIL V3 sample exam question: is it just vague or plain wrong?

Submitted by skeptic on Fri, 2008-02-29 13:12

It is sample exam questions like this that give candidates the cold horrors.

Community, Activity, Environment: put the main effort into changing the people and culture instead of twiddling with tools

Submitted by skeptic on Tue, 2008-02-26 08:42

Regular readers know the IT Skeptic is a big fan of the People Process Technology model for approaching any IT change/innovation/project. It is a model that seems to be honoured in the breach - people mostly ignore it. Maybe we can tweek it a little to get it to stick?

The new best book for introducing yourself to ITIL V3

Submitted by skeptic on Sun, 2008-02-24 08:24

The Official Introduction to the ITIL Service Lifecycle is a great book, very useful. It is the book that ITIL Version 3 needed. But now there is another official book produced by OGC that may just be a better place for ITIL Version 3 beginners to start.

The IT Skeptic's ITIL News Feed

Submitted by skeptic on Sat, 2008-02-23 01:22

Yahoo pipesI'd like to remind folk of The IT Skeptic's ITIL News Feed. This feed is built using Yahoo Pipes. I pick up all sorts of useful items on it (along with some rubbish too, sorry). Try it and let me know how you find it.

Coming up for 2008 on the IT Skeptic website

Submitted by skeptic on Tue, 2008-02-19 10:11

After the interesting feedback provided to our recent poll, and after due consideration by the IT Skeptic, let us look at what is coming up for 2008 on the IT Skeptic website:

how to treat hosted applications in the ITIL service catalogue

Submitted by skeptic on Sat, 2008-02-16 19:05

Here's one that a colleague wrestled with recently at a client site: how to treat hosted applications in the service catalogue.

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