skeptic's blog

Define ITIL for the IT layman

Submitted by skeptic on Fri, 2008-02-15 09:35

How do you define what ITIL is, in plain English? The IT Skeptic has a stab at it:

What do the IT Skeptic readers feel about the ITIL v3 exams?

Submitted by skeptic on Tue, 2008-02-12 23:19

What do the IT Skeptic readers feel about the ITIL v3 exams? We polled you to find out.

Beyond the 7-minute attention span: getting management interested in ITIL (or anything)

Submitted by skeptic on Mon, 2008-02-11 09:26

IT initiatives fail so often because of lack of management commitment, support and leadership. What to do about that?

What does it mean to "implement" or "do" ITIL?

Submitted by skeptic on Sun, 2008-02-10 02:01

How can we speak of implementing ITIL or measuring the results of ITIL if ITIL ought to be an ongoing (unending?) process of continual service improvement?

Which is the best way to buy ITIL version 3: as books, PDFs or online subscription? The IT Skeptic makes a choice.

Submitted by skeptic on Thu, 2008-02-07 10:05

This posting has been podcast

There are three ways to buy ITIL Version 3: books, PDFs or online subscription. Which is best?

How to use this website

Submitted by skeptic on Wed, 2008-02-06 20:53

How to get best use and maximum value from this site.

Three months later, APMG accreditation still suspended

Submitted by skeptic on Wed, 2008-02-06 05:22

The IT Skeptic broke the news that APMG had been suspended by the United Kingdom Accreditation Service.

Three months later, APMG accreditation still suspended. This is obviously not a brief tiff to be resolved overnight.

HelpDesk Institute sold to United Business Media: what does this mean for ITSM and ITIL?

Submitted by skeptic on Mon, 2008-02-04 04:08

So Ron Muns has cashed in his HelpDesk Institute, also known as ThinkHDI, also known as Think Service Inc, for a cool $30 million, give or take small change. What does this mean for the Service Management community?

itSMFI new website and new Board portfolios

Submitted by skeptic on Wed, 2008-01-30 21:43

DrupalFurther to the news that itSMF International had the plug pulled on its website (covered in the last edition of the Skeptical Informer) and is scrambling to implement a new one, the pilot site is coming along.

ITIL vs. COBIT, ISO20000 et al, and itSMF's role in promoting them.

Submitted by skeptic on Wed, 2008-01-30 21:12

itSMF exists as a marketing arm of the ITSM industry, by definition. An open market is a wonderfully self-levelling system: money flows where the potential money is. So itSMF forms a very good indicator of where the interest or 'action' is in ITSM at the time. Right now it is ITIL. But what about the future?

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