skeptic's blog

Pundits painting the perfect picture

Submitted by skeptic on Mon, 2013-09-23 04:33

I think all good ITSM practitioners know exactly what idealised service support looks like. It's all well and good painting these idealised dream pictures. The value comes in describing how to get there.

Buzzword bingo

Submitted by skeptic on Mon, 2013-09-16 22:15

CA wins with this entry on Twitter: it is hard to imagine cramming many more buzzwords into 140 chars and still have it parse.

Personal integrity and morality in IT

Submitted by skeptic on Wed, 2013-09-11 23:12

Who do you work for? What does your employer ask of you? Are you comfortable with the social consequences of what you do? Most of us deal with ethical challenges when working in IT. The question is how well we do so. We are not just guardians of information: we are also at the centre of the operation of most organisations. A lot more than data flows past us and we enable a lot more than just transactions. In what we do and what we see, we are answerable to our own personal morality as we shape the new society.

What is it about that lighthouse?

Submitted by skeptic on Tue, 2013-09-10 02:46

Just one of those funny little coincidences...

Attention-seeking declarations of death

Submitted by skeptic on Mon, 2013-09-02 09:31

We regularly hear how something in IT "is dead". Almost invariably it isn't. IT isn't dead. Email certainly isn't, although its demise is announced fairly regularly. They're attention-seeking. Ignore them.

Set them free: ITIL, PRINCE2, SFIA...

Submitted by skeptic on Wed, 2013-08-28 19:38

I'm concerned that there is a mindset that controlling the use of knowledge is a good thing, that somehow this protects the quality and integrity of that knowledge. I hope Axelos doesn't take ITIL and PRINCE2 any further down that path. In fact I hope they are more enlightened than the UK Government were.

GrokLaw tantrum

Submitted by skeptic on Wed, 2013-08-21 04:34

A website called GrokLaw closed down recently, supposedly because of US snooping into email. The response of the internet chattering classes has generally been supportive and upset. I don't understand why. I think it is one of the daftest things I have heard in a long time.

How to Hire

Submitted by skeptic on Tue, 2013-08-20 22:07

Hiring people is simple. Not easy, but simple.

ITIL the product

Submitted by skeptic on Sun, 2013-08-18 03:07

There was discussion on Google+ today about the "product management" of ITIL.

Get out more

Submitted by skeptic on Tue, 2013-08-13 22:04

People need to get out more. See beyond your own little niche.

There is a concept that fascinates me: cognitive capture. In my crude layman's terms this means that the environment you live and work in all day becomes your frame of reference for all reality. Like happens with ITSM and ITIL. Those who want to constrain use of ITIL need to get out more.

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