skeptic's blog

Just who are ITIL V3 certification and accreditation for?

Submitted by skeptic on Wed, 2012-05-02 03:02

APMG have released ITIL Master certification. The ITIL certification edifice grows higher and heavier. As with accreditation (prISM), I'm left wondering who they build these huge structures for.

The cult of innovation

Submitted by skeptic on Wed, 2012-04-25 22:40

IT is currently gripped by a Cult of Innovation: novelty is king; development/improvement a headlong rush into the future; only the bleeding edge survives. We ought to know better.

Microsoft Office dependency

Submitted by skeptic on Mon, 2012-04-16 22:15

All my company really needs MS-Office for is to comply with other organisations when they share media. Is that enough reason to stay stuck on it? Can I reasonably ask for other formats?

The IT Skeptic's company, Two Hills, inches ever closer to the goal of being a totally cloud-based organisation. OK I missed the 2011 target, but the second-to-last obstacle fell when I moved the company financials to Xero. What's left? MS-Office.

What do I need MS-Office for?

Eating the ITIL elephant one leg at a time

Submitted by skeptic on Thu, 2012-04-05 11:26

It is ridiculously common for advice about ITSM to talk about which ITIL process to do first, or what order to do the processes in. Even the official books Planning to implement Service Management and ITIL Lite are built on the premise that an ITSM initiative is assembled from the ITIL processes. Wrong wrong wrong.

New Service as a Service offering raises some questions

Submitted by skeptic on Sun, 2012-04-01 03:36

The IT Skeptic is not sure what to make of recent leaks about Google's upcoming extension to Google Apps: Service as a Service (SaaS+).

Wonderful sponsorship opportunity for ITIL reveals what?

Submitted by skeptic on Wed, 2012-03-28 22:32

What's going on with translations of ITIL 2011? We get an intriguing clue from a recent call-for-sponsorship.

A new look

Submitted by skeptic on Fri, 2012-03-23 10:31

The IT Skeptic website has a new look.

We have a bunch of cosmetic detailing to do and a few known bugs:
Old newsletters don't look good or don't work at all
Audio (podcasts) untested at this point
There may beare some missing graphic files
The ITIL Wizard is on holidayback.

itSMF Communications

Submitted by skeptic on Tue, 2012-03-20 02:36

Whilst there are some promising signs, communications out of itSMF International to their constituent members are still limited and patchy.

Organisations have failed their IT like bad parents

Submitted by skeptic on Sun, 2012-03-18 20:14

Fed up with the modern failures of IT being all IT's fault, I thought it was time to do something about it. So here is a white paper aimed at educating the business world to their responsibilities for IT. The world has really messed up owning IT (Information Technology), like a bad parent messing up a child's upbringing, letting them develop bad habits. We need to do better. We can do better. We need to do it soon, as modern IT requirements become ever more complex. [The white paper was slightly edited for version 5 in June 2012]

COBIT 5 will be released in April

Submitted by skeptic on Wed, 2012-03-14 23:28

ISACA have announced to members that COBIT 5 will be released in "mid-April".

The release includes three publications:

  • COBIT 5 (Framework)
  • COBIT 5: Enabling Processes
  • COBIT 5 Implementation

...and a "toolkit", an undefined "set of resources". I smell spreadsheets.

Cost to ISACA members for the pdf version? Nada. Free. Suck on that Cabinet Office/TSO/itSMF.

And ISACA is providing a separate download server for members so as not to have to compete for bandwidth with the great unwashed masses.

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